How do I contact Exodus Support about a swap?
How to contact Exodus Support about your swap, find your order ID, and view your swap history.
Do you need a wallet to swap your crypto? You can download Exodus here.
In this article:
How do I contact Exodus support about a swap?
Mobile
- 1
- In Exodus Mobile, a) tap the Swap icon, then b) tap the History icon.
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- 2
- Here you will see your in-app swap history. Find the swap you want to contact us about and tap it.
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- 3
- Scroll down to see the details of the swap, and tap Contact Support.
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- 4
- Enter your email address and any additional information that might be useful. Choose whether or not you want to include your safe report. When finished, tap Send.
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Desktop
- 1
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In Exodus Desktop, a) click on the
History icon at the top-right. b) In the drop-down list, change
All Types to
Swapped.
- 2
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Here you will see your in-app swap history. Find the swap you want to contact us about and a) click the arrow to the right of the swap, then b) click
Get help with this swap.
- 3
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This will open an email to Exodus Support pre-filled with information about your swap, including the order ID. Feel free to include any additional information that might be useful.
Web3 Wallet
- 1
- Open Exodus Web3 Wallet and a) click the Exchange icon, then b) click the Settings icon.
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- 2
- Next, click Swap History.
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- 3
- Click the swap your would like to contact Exodus Support about.
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- 4
- Scroll down and click Contact Support.
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- 5
- Enter your email address and any additional information that might be useful. Choose whether or not you want to include your safe report. When finished, tap Send.
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How do I find my order ID?
Mobile
To find your order ID from the third-party exchange API provider, in Swap Details, look in the field Order ID.
Desktop
To find your order ID from the third-party exchange API provider, a) click the arrow to the right of the relevant swap and b) look in the field Order ID.
Web3 Wallet
To find your order ID from the third-party exchange API provider, in Transaction Details, look under the dropdown menu labelled Order ID.
Exodus is not affiliated with any third-party platforms, external links, or any other third-party resources mentioned in this article. As such, Exodus cannot guarantee the performance of third-party products or services, or that the steps shown and the information provided will always be accurate.