How do I export an email as an EML file?

Learn how to safely export an email from Gmail or Proton Mail as an EML or TXT file.


In this article:


Why might I need to export an EML file?

If you have reported a suspected phishing attempt to Exodus Support, you may be asked to export an EML file of the suspicious email so that Exodus Support can safely inspect the email you have received.

EML files contain email messages, email file attachments, and email metadata, which is information about the email. File attachments are encoded in text format.

Because the EML file contains all the email content in text format, it can be helpful when investigating suspicious emails. By having the email content in text format the content can be viewed without the risk of clicking or opening malicious links or attachments.

The EML file contains information about your email address, but no personal information that could put your email account at risk, such as your password.

To learn how to export an email as an EML file, visit: How do I export an email as an EML file?

To learn more about good security practices, visit: How do I keep my money safe?


How do I export an email as an EML file?

Gmail

These steps will show you how to export an email as an EML file in Gmail.

1
In Gmail open the message, a) select the menu icon in the top right corner, and b) select Show Original to open it as a text document. The message will open in a new window.

2
To save the email as an EML file, click Download Original. Add .eml to the end of the file name and save it.


3
Alternatively, click Copy to clipboard and paste your clipboard's contents into a text editor. Add .eml to the end of the file name and save it.


That's it! If Exodus Support has requested an EML file to investigate a possible phishing attempt, you can now attach your EML file in reply to your ongoing conversation with [email protected].

Proton Mail

These steps will show you how to export an email as a TXT file in Proton Mail. A TXT file is the equivalent to an EML file.

1
In Proton Mail open the message, a) select the More icon, then b) select View HTML to view the HTML content.

2
Next, highlight all of the HTML code by left-clicking and dragging to the end of the code. (This may be quite long.)

3
Right-click on the highlighted text and click Copy. Alternatively, press CMD+C on Mac, or Ctrl+C on Windows to copy the text to your clipboard.

4

Paste the HTML code into a text editor and save it as a TXT file.

For Mac users, you can use TextEdit to save the file. For Windows, you can use Notepad.

If Exodus Support has requested an EML file to investigate a possible phishing attempt, you can now attach your TXT file in reply to your ongoing conversation with [email protected].

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