How do I get help with my buy or sell crypto order?

How to reach out to MoonPay, Ramp, or Sardine about a recent crypto purchase or sale.

How can I get help with my buy or sell crypto order?

Your Exodus wallet connects to third-party fiat API providers so that you can easily buy and sell crypto. In Exodus, you can buy crypto with Moonpay, Ramp, and Sardine, and you can sell crypto with Moonpay.

Because they are third-party fiat API providers, Ramp, MoonPay, or Sardine support teams are better suited to help with problems with your order, such as a delay, an error, or a canceled order.

When you buy or sell crypto through MoonPay, Ramp, or Sardine, you will receive a confirmation email with your order details, including the order ID. You can check your confirmation email to see which third-party fiat API provider serviced your order.

Please follow the below steps to contact the support teams of MoonPay, Ramp, or Sardine. Be sure to include the order ID found in your confirmation email.

MoonPay, Ramp, and Sardine are third-party platforms. As such, Exodus cannot guarantee the performance of their products/services or that the steps shown and the information provided will always be accurate.

How do I contact MoonPay?

You can contact MoonPay via their support request website. You can also find help on issues using their Customer Support Help Center.

When reaching out to MoonPay, be sure to include the Order ID that you received by email.

You can find MoonPay's Terms of Service here: Terms of Use, and for more information about buying and selling with MoonPay, visit:

1: To contact MoonPay, head to their support request website: Submit a request. Once there, choose the issue from the dropdown menu.
2: Fill out all of the applicable fields a) through f) and click Submit. Remember to include the Order ID from the email you received from MoonPay.

How do I contact Ramp?

You can contact Ramp via their chat support. You can find information on all the ways you can contact Ramp support here: Customer Support and Complaints Handling Policy.

When reaching out to Ramp, be sure to include the Order ID that you received by email.

You can find Ramp's Terms of Service here: Global Terms of Service, and for more information about buying with Ramp, visit: How do I buy crypto using Ramp in Exodus?

1

To contact Ramp via chat, head to their support website: Ramp Support Center.

2

Click the Ramp icon in the lower right-hand corner.

3

Click Send us a message to start a conversation with Ramp's support team. Remember to include the Order ID you received in the email from Ramp.

If no option to send a message appears, Ramp chat support is unavailable. In this case, you can send an email to [email protected].

How do I contact Sardine?

You can contact Sardine via their email address: [email protected].

When reaching out to Sardine, be sure to include the Order ID that you received by email.

You contact Sardine to address any issues you encounter by sending an email to Sardine's support team: [email protected].

You can also contact Sardine's support team directly through the in-app integration. Here's how:

Web3 Wallet

1: In Exodus Web3 Wallet, click the Buy & Sell Crypto icon.
2: Click Buy Crypto.
3: a) Make sure Sardine is selected as the third-party fiat API provider, then b) click Continue.
4: Click the Menu icon in the top right corner.
5: Click Support.
6: a) Enter your name, b) email address, and c) message. When you're ready, d) click Continue. You will hear back from Sardine's support team soon!

You can find Sardine's Terms of Service here: Terms of Use, as well as their Privacy Policy here: Privacy Policy

For more information about buying crypto with Sardine, visit: How do I buy crypto using Sardine in Exodus?

Mobile

1: In Exodus Mobile, tap the Buy & Sell Crypto icon.
2: Tap Buy Crypto.
3: Next, tap Bank Transfer.
4: a) Make sure Sardine is selected as the third-party fiat API provider, then b) tap Continue.
5: Tap the Menu icon in the top right corner.
6: Tap Support.
7: a) Enter your name, b) email address, and c) message. When you're ready, d) tap Continue.
8: You will hear back from Sardine's support team soon! To exit, tap Continue.