VET/VTHO troubleshooting

In this article, we go over some of the common issues you may run into while using VeChain (VET)/VeThor (VTHO) and how to fix them. If you would like to find out more about staking with VeChain and VeThor, please check out this article.


In this article:


How do I recover BEP20 VeChain tokens sent to a mainnet VeChain address?

This guide will show you how to recover BEP20 VeChain (VET) tokens sent on the BNB Smart Chain (BSC) network to your Exodus Mainnet VeChain address.

Desktop

Tutorial video: How do I recover BEP20 VET sent to an Exodus VET mainnet address?

Here's a video guide that'll show you how to recover BEP20 VeChain tokens sent to your mainnet VeChain address:

How do I recover BEP20 sent to an Exodus VET mainnet address on desktop?

1

Sending BEP20 tokens requires BNB (BSC) to pay for the network fees. This means to recover the BEP20 VeChain tokens sent to your mainnet VeChain address, you will need some BNB (BSC). As a first step, please ensure you have sent some BNB (BSC) on the BNB Smart Chain network to your VeChain address to that you accidentally sent your funds BEP20 VET to.

There are 2 types of BNB. When sending BNB to your VET address, make sure it is BNB (BSC) on the BNB Smart Chain network.

2
First, you will need to prepare your wallet so you can recover the BEP20 VET sent to your VeChain address, and you will need to enable BEP20 VET as a custom token in your wallet. In your Exodus Wallet, a) click the Settings Icon and b) click Assets. Then c) click the three dots, and d) select Add Custom Token.

3
a) select the BNB Smart Chain network and b) click Search.

4

Now you will need to a) enter the contract address of the token you want to recover, then b) click on the token to enable it.

The contract address for BEP20 VET is: 0x6FDcdfef7c496407cCb0cEC90f9C5Aaa1Cc8D888

5
Click Add Token.

6
After enabling BEP20 VET, go back to your Exodus Desktop wallet and a) click the Wallet icon, then b) open the VET wallet that you sent BEP20 VET to. c) Click the More icon and d) select View Private Keys. If you have set a password for the wallet, you will be asked to enter it.

7

Copy the VET private key. To copy the VET private key, double-click it or highlight it with your mouse cursor. With your keyboard, on Windows, press CTRL+C to copy, if you are on Mac, press CMD+C.

Please be very careful with your private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

8
Next, a) go to the BEP20 VET wallet. b) Make sure it is the BEP20 VET token you enabled earlier and c) click the More icon and d) select Move funds.

9

In the box, a) enter your VeChain private key that you exported in step 7. To paste your VET private key, with your keyboard, on Windows, press CTRL+V. On MAC, press CMD+V. Then b) click Move Funds.

If you are unable to move your BEP20 VET, then it might be because you do not have any BNB BSC to pay for the network fees, and you will need to send some BNB (BSC) to your Exodus mainnet VeChain address.

10
You have now recovered your BEP20 VET, and you will be able to see it in your Exodus wallet. Lastly, to recover the BNB (BSC) that you sent to your VET address. a) Go to your BNB wallet, and b) make sure the BNB Smart Chain network has been selected. c) Click the More icon and d) select Move funds.

11

a) Enter the VET private key from step 7 and b) click Move Funds.

After you are done using the private key, make sure to clear your clipboard data. To learn more, visit: How do I clear my clipboard data?

And done! You have now recovered your BEP20 VET tokens!

Mobile

You will need to use a computer to recover your BEP20 VET sent to your mainnet VeChain address. Here is how:

1
First, find a computer that you trust and download Exodus on it.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

3
Then you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
Now, follow the desktop instructions to see how to recover your BEP20 VET sent to your VeChain address.

If you do not want to keep your Exodus wallet on the computer anymore, follow this guide to completely remove it.


How do I recover ETH/ERC20 tokens sent to a mainnet VeChain address?

Desktop

1
As a first step, if you are recovering ERC20 tokens, you will need to send some ETH to the mainnet VeChain address you accidentally already sent your ERC20 tokens to. This is because you will need the ETH to pay for the network fees to send the ETH/ERC20 tokens out of your VeChain address.
2
a) Click the Wallet icon, then b) open the VET wallet that you sent ETH/ERC20 VET to. c) Click the More icon and d) select View Private Keys. If you have set a password for the wallet, you will be asked to enter it.

3

Copy the VET private key. To copy the VET private key, double-click it or highlight it with your mouse cursor. With your keyboard, on Windows, press CTRL+C to copy, if you are on Mac, press CMD+C.

Please be very careful with your private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

4
Next, enable the wallet of the token you want to recover, then a) open that wallet in Exodus, b) click the More icon, and c) select Move funds.

5

In the box, a) enter your VeChain private key that you exported in step 7. To paste your VET private key, with your keyboard, on Windows, press CTRL+V. On MAC, press CMD+V. Then b) click Move Funds.

If you are unable to move your ERC20 tokens, then it might be because you do not have any ETH to pay for the network fees, and you will need to send some ETH to your Exodus mainnet VeChain address.

6
You have now recovered your ETH/ERC20 tokens, and you will be able to see them in your Exodus wallet. Lastly, to recover the ETH that you sent to your VET address. a) Go to your ETH wallet, b) click the More icon, and c) select Move funds.

7

a) Enter the VET private key from step 7 and b) click Move Funds.

After you are done using the private key, make sure to clear your clipboard data. To learn more, visit: How do I clear my clipboard data?

And done! You have now recovered your ETH/ERC20 tokens!

Mobile

You will need to use a computer to recover your BEP20 VET sent to your mainnet VeChain address. Here is how:

1
First, find a computer that you trust and download Exodus on it.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

3
Then you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
Now, follow the desktop instructions to see how to recover your ETH/ERC20 sent to your VeChain address.

If you do not want to keep your Exodus wallet on the computer anymore, follow this guide to completely remove it.


How do I recover mainnet VeChain (VET) sent to an ERC20 address?

This guide will help you recover VeChain (VET) tokens if you have accidentally sent them to your Exodus Ethereum address instead of sending them to a VeChain (VET) wallet address.

Desktop

1
As a first step, you will need to send some VTHO to the Ethereum address you accidentally already sent your VET to. This is because you will need the VTHO to pay for the network fees to send the VET out of your ERC20 address.
2
In Exodus Desktop, a) click the Wallet icon and b) select Ethereum. c) Click the More icon and d) click View Private Keys. If you have set a password for the wallet, you will be asked to enter it.

3

Copy the ETH private key. To copy the ETH private key, double-click it or highlight it with your mouse cursor. With your keyboard, on Windows, press CTRL+C to copy, if you are on Mac, press CMD+C.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

4
Ensure you have enabled the VET and VTHO wallets. Once enabled, a) open your VET wallet within Exodus. b) Click the More icon, then c) click on Move Funds.

5

In the box, paste your Ethereum private key that you exported in step 3 To paste your VET private key, with your keyboard, on Windows, press CTRL+V. On MAC, press CMD+V. Then b) click Move Funds.

If you are unable to move your VET, then it may be because you do not have any VTHO to pay for the network fees, and you will need to send some VTHO to your Exodus Ethereum address.

6
Now you have recovered the VET sent to your ERC20 address. To recover the VTHO you sent to your ERC20 address in Step 1. Go to your VTHO wallet and click the More icon, then select Move Funds.

7

In the box, paste in the Ethereum private key from step 3 and click Move funds. This will recover the VTHO that you sent to your ETH address.

After you are done using the private key, make sure to clear your clipboard data. To learn more, visit: How do I clear my clipboard data?

And you are done! You have now recovered your VeChain.

Mobile

You will need to use a computer to recover your VET sent to your ERC20 address. Here is how:

1
First, find a computer that you trust and download Exodus on it.
2
Next, write down your mobile wallet's 12-word secret recovery phrase. To find this, please see this guide.

Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?

3
Then you will need to restore your mobile wallet to the desktop wallet you just downloaded. To do this, please read this guide.
4
Now, follow the desktop instructions to see how to recover your VET sent to your Ethereum address.

If you do not want to keep your Exodus wallet on the computer anymore, follow this guide to completely remove it.

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