How do I access my wallet if I forget my password?
If you forget your Exodus password, not to worry! Remember the 12-word secret recovery phrase you wrote down and stored in a secure offline location? Here's where it will come in handy!
In this article:
- How do I access my wallet if I forget my password?
Web3 Wallet
If you forgot the password to your Exodus Web3 Wallet, you can use your 12-word secret recovery phrase to regain access to your wallet. Here is how:
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- On the lock screen, click Reset Secret Phrase.
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- 2
- To confirm you want to reset your password with your 12-word phrase, click Reset.
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a) Enter the 12-word phrase that you wrote down on a piece of paper during the backup process. After the 12-word phrase is entered, b) click Next.
When entering the 12-word phrase, make sure you're entering the words:
- In sequence from 1 to 12, without the numbers
- Separated by one space
- In all lower case letters
- Spelled correctly
Please be very careful with your 12-word secret recovery phrase and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your 12-word phrase or private keys into a third-party platform, you do so at your own risk. To find out more, check out this article from our Knowledge Base: How do I keep my money safe?
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a) Create a new password for your wallet. After entering the password, b) click Next.
For more information on how to create a strong password see our guide: The importance of a good password
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- 5
- a) Enter your new password again, then b) click Restore.
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- Click Restore. Your password has been reset! You can now unlock your Exodus Web3 Wallet with your new password.
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Desktop
- 1
- To regain access to your wallet using your 12-word secret recovery phrase, open Exodus and click Restore.
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- 2
- Enter the 12-word phrase that you wrote down on a piece of paper during the backup process.
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Make sure you're entering the words:
- In sequence from 1 to 12, without the numbers
- In all lower case letters
- Spelled correctly (any misspelled words will be highlighted in red)
Remember to keep your 12-word phrase somewhere safe and never share it with anybody! Anyone with your 12-word phrase can access your funds.
Mobile
If you forgot your passcode and cannot use Touch ID or Face ID to unlock Exodus Mobile, you can use your 12-word secret recovery phrase to regain access to your wallet.
- 1
- On the lock screen in Exodus, either press and hold the X for 10 seconds, or enter a wrong passcode 3 times.
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- Tap Forgot your passcode?
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- Tap Continue.
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- 4
- You will be presented with a screen when you will enter the first 4 of 12 words of your secret recovery phrase. Enter your first 4 words and tap Next. Continue until all 12-words have been entered and tap Restore.
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Make sure you're entering the words:
- In sequence from 1 to 12, without the numbers
- In all lower case letters
- Spelled correctly (misspelled words will be highlighted in red)
After tapping Restore, Exodus will need to restart. Exodus will begin to sync your assets. This may take a few seconds or several minutes depending on your wallet history. If you have a diverse portfolio with a long transaction history, it may take longer.
Once the restore is complete, Exodus will let you know it was successful!
