If you can’t access your Exodus wallet because you forgot your password, passcode, or device unlock method, the recovery steps depend on your platform. In most cases, you can regain access by restoring your wallet using your 12-word secret key or passkey to access your wallet.
In this article:
How do I access my wallet if I can't unlock it?
Mobile
When you secure Exodus Mobile, your wallet uses your device's built-in security to unlock.
If Face ID or fingerprint authentication doesn't work, you may still be able to unlock Exodus using your device passcode or screen unlock method.
If you forget your device passcode or screen unlock method, you may lose access to both your device and your Exodus wallet. In some cases, you may need to reset your device, which erases all data stored on it, including your Exodus wallet.
Warning: Do not reset your device before confirming you have your 12-word secret key or passkey backup.
Resetting your device will delete Exodus. If you can't restore your wallet with its 12-word secret key or passkey, you will permanently lose access to your funds.
Once you have confirmed you can regain access to your wallet using a backup method, you can reset your device. For information on how to do this, visit:
To access your wallet on a new device or after reinstalling, you will need to restore your wallet. To learn how, visit:
Desktop
Exodus Desktop does not have a passcode lockout, and the number of attempts you can make to enter the correct passcode is unlimited
However, if you forgot your password to your Exodus Desktop Wallet, you can use your 12-word secret key to regain access to your wallet. Here is how:
To regain access to your wallet using your 12-word secret key, open Exodus Desktop and click Restore.
Enter the secret key that you wrote down on a piece of paper during the backup process.
When entering the secret key, make sure you're entering the words:
In sequence from 1 to 12, without the numbers
In all lowercase letters
Spelled correctly
Please be very careful with your 12-word secret key and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your secret key or private keys into a third-party platform, you do so at your own risk. To learn more, visit: How do I keep my money safe?
How do I access my wallet if I don't have my 12-word secret key and I've forgotten my password?
If you don't have access to your 12-word secret key, and you can't open your Exodus wallet using the password, passcode, Touch ID, or Face ID, please email support@exodus.com.