Having trouble using your Trezor with Exodus Desktop? This guide walks you through troubleshooting common issues, including connection problems, accessing hidden wallets, and recovering missing funds.

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This guide covers the most common issues you might encounter when using Trezor with Exodus Desktop, such as connection problems, hidden wallet access, missing funds, and what to do if your device is lost or stolen.

Whether you're having issues connecting your Trezor to Exodus for the first time or troubleshooting advanced features like passphrase-protected wallets, the following sections will walk you through how to resolve the issue.

You can start with the section that best matches your situation and follow the recommended troubleshooting steps.

In your a) Trezor portfolio, if the b) Send button is grayed out, it means one of two things:

If your Trezor is connected to your desktop with the USB cable and unlocked, but you do not see a green connected icon next to your Trezor portfolio, this could indicate that the Trezor is having an issue connecting or communicating with the Exodus app.

To fix this, follow the troubleshooting steps here:

If your Trezor is connected to your desktop with the USB cable and unlocked, but you see the connection icon in a second (usually empty) portfolio, this could indicate that you have the hidden wallet feature activated for your Trezor and used the wrong passphrase.

To learn more about hidden wallets and troubleshoot this issue, visit:

If your Trezor isn't connecting to Exodus, the steps below typically fix this issue.

To connect your Trezor to Exodus, ensure it’s unlocked. Depending on your Trezor model, enter your PIN on the device screen or your desktop app.

Next, ensure that Exodus is the only app using your Trezor. Having multiple apps open, like Trezor Suite, Electrum, or even web browsers, can cause connection issues.

Close any other apps that may be accessing your device. Then, disconnect and reconnect your Trezor to see if the connection is successful.

Make sure you're using the USB cable that came with your Trezor. A damaged or incompatible cable can prevent Exodus from detecting your device.

If you're still having trouble:

Trezor hidden wallets (passphrase-protected wallets) are a security feature that lets you create separate wallets by combining your Trezor's secret key with a unique passphrase. Each passphrase generates an entirely different wallet, allowing you to manage multiple hidden wallets from a single Trezor.

In Exodus, if passphrases are enabled, you'll be prompted to connect to your standard wallet, unlock a hidden wallet, or create a new one by entering a new passphrase. Each hidden wallet appears as a separate Trezor portfolio with its own addresses and balances.

To access a hidden wallet, you must enter the exact passphrase used when it was created. Even a small typo will open a different wallet. If you lose or forget a passphrase, you cannot recover it. Only use this feature if you understand the risks and can manage your passphrase safely.

If you're having trouble connecting to a hidden wallet, visit the section: How do I troubleshoot hidden wallets in Exodus?

You can enable or disable Trezor's passphrase feature in Exodus Desktop.

If you've used your Trezor with other platforms (like Trezor Suite), they may have enabled the optional hidden wallet feature, which uses a passphrase.

Even if this feature is enabled, you can still access your standard wallet in Exodus by clicking Continue and leaving the passphrase field blank when prompted. To learn more, visit: How do I access my Trezor portfolio in Exodus?

If you'd prefer not to use passphrases at all, you can disable the feature on your Trezor. Once disabled, Exodus will stop prompting you for a passphrase and will always connect to your standard wallet.

This section will go through the most common issues when using hidden wallets. To learn more about hidden wallets, visit the section: What are Trezor hidden wallets, and how do they work in Exodus?

To access a hidden wallet, you'll need to enter your passphrase exactly as you created it. If you enter an incorrect passphrase, your Trezor will open a completely different hidden wallet. To avoid this, make sure to:

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When your Trezor is connected, check if one of your Trezor portfolios has a green icon next to it, as illustrated below. The green icon shows you which portfolio the Trezor is connected to.

If you see a green icon but are connected to a different or entirely new portfolio after entering your passphrase, you entered the passphrase incorrectly.

Only the exact same passphrase will connect you to your original hidden wallet. Without it, you cannot recover your hidden wallet or access the funds inside.​

If you forgot your passphrase, continue to Step 3: Use password recovery strategies.

If you've forgotten your passphrase, there's no way to recover the hidden wallet or access the funds inside without it. Here are some tips that may help you remember it.

1. Try common variations: think about how you typically create passwords.

2. Check password managers or browser storage: You may have saved your password without realizing it.

3. Look through personal notes: Sometimes passwords are written down or saved in other places.

Every time you enter an incorrect passphrase, Exodus creates a new (empty) portfolio. To learn how to remove this portfolio, visit: How do I delete my Trezor portfolio?

If you're having other issues with your Trezor while using Exodus Desktop, this section can help.

Whether you're missing funds, recovering unsupported tokens, or replacing a lost device, you'll find answers to these problems and steps to fix them here.

If you've used your Trezor with other wallet and platforms like Trezor Suite, you may notice that some funds don't appear in Exodus, even though you're using the same device.

This is usually because different wallet apps can use different address formats, derivation paths, or account structures. Here's what that means:

If your assets are stored on addresses or accounts that Exodus doesn't support, you'll need to send them to the Trezor address that is supported in Exodus.

You can find the supported address for each asset in your Exodus Trezor portfolio. For more information, visit: How do I receive funds with Trezor?

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If your Trezor is lost or stolen, it's important to move your crypto to a new wallet as soon as possible. This ensures that even if someone gains access to your old Trezor, they won't be able to access your assets.

Do not continue using the wallet from the lost or stolen Trezor. Someone who cracks your PIN and/or passphrase could access your funds.

If you have a new Trezor available:

This process ensures your funds are no longer tied to the secret key from your lost or stolen Trezor.

For more information and instructions on how to do this, visit Trezor's guide: Move crypto to a wallet with a new seed.

If you do not have a Trezor available:

You can restore your wallet in a compatible wallet. If you were using a hidden wallet, make sure the wallet you choose supports passphrases.

After restoring your lost Trezor wallet, immediately move your funds to a new wallet with a new secret key. This helps ensure your funds stay secure.

In some cases, assets might not appear automatically after restoring. If this happens, or if you are unsure how to restore your Trezor wallet, please contact Exodus Support.

For a list of wallets that support standard secret keys or passphrases, visit: