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How do I contact Exodus Support?
How do I contact Exodus Support?

Exodus offers support 24/7. Need help with your Exodus wallet? Crypto questions? Contact Exodus Support for fast, friendly service.

Updated this week

Whether you are having trouble with your wallet, are new to crypto and would like to learn more, or have feedback and suggestions for us, we are always happy to help!

These are all the official channels to contact Exodus Support.

Need a crypto wallet that gives you full control of your assets? You can download Exodus here.

  • Exodus does not offer support via phone or Telegram.

  • Exodus staff will NEVER ask for sensitive information, including secret recovery phrases, private keys, passwords, or sync QR codes.


In this article:



In-app support - Email

Mobile

You can get in touch with Exodus Support via the in-app Support screen. Here's how:

  1. a) Tap the Profile icon in the lower right corner of your screen, then b) tap Support.

  2. Next, tap Email Support.

  3. Tap the What can we help you with? dropdown menu.

  4. Select the topic that best describes what you need help with.

  5. If you selected the Did not receive crypto or Cannot exchange crypto, you can select the asset you are having trouble with.

    Tap Select Asset and search for the asset you are having trouble with, then tap on the asset to select it.

  6. a) Enter your email address and b) a description of your issue. If your wallet is encountering an error, you can also attach your wallet's Safe Report. To send your Safe Report, c) toggle on Include a Safe Report. Take a moment to review everything, then d) tap Send.

    To learn more about what information is contained in a Safe Report, visit: What information does my Safe Report contain?


Desktop

Get in touch with Exodus Support via the in-app Support screen.

  1. Click on the Support icon.

  2. a) From the Help tab, scroll down, and b) click Email Us to open the contact form.

  3. Click the What can we help you with? dropdown menu.

  4. Select the topic that best describes what you need help with.

  5. a) Enter your email and b) a description of your issue. If your wallet is encountering an error, you can also attach your wallet's Safe Report. To send your Safe Report, c) toggle on Include a Safe Report. Take a moment to review, then d) tap Send.

    To learn more about what's included in a Safe Report, visit: What information does my Safe Report contain?

  6. Double-check your email. Your email must be correct to receive our response. If it's correct, click Confirm.


Web3 Wallet

You can get in touch with Exodus Support via the in-app Support screen. Here's how:

  1. a) Click on the Profile icon in the lower right corner, then b) click Support.

  2. Next, click Contact Us.

  3. Click on the What can we help you with? dropdown menu.

  4. Select the topic that best describes what you need help with.

  5. a) Enter your email address and b) a description of your issue. If your wallet is encountering an error, you can also attach your wallet's Safe Report. To send us a copy of your Safe Report, c) click the checkbox next to Include a Safe Report. Take a moment to review everything, then d) tap Send.

    To learn more about what information is contained in a Safe Report, visit: What information does my Safe Report contain?


In-app support - Chatbot

The chatbot is available on Exodus Mobile and on the Exodus website.

Mobile

Quickly get help with the Exodus Support chatbot via the in-app Support screen. Here's how:

  1. a) Tap the Profile icon in the lower right corner of your screen, then b) tap Support.

  2. Next, tap Chat Support.

  3. a) After reading the disclaimer, b) tap I understand, let's chat.

  4. a) Tap Messages, then b) tap Ask a question.

  5. Write a reply to talk with our chatbot and get instant responses.

    With the chatbot, you can get an instant response to your questions. If you can't find the answer you're looking for, you can always reach out to human support by email.


Website

You can quickly get help with the Exodus Support chatbot from the Exodus Knowledge Base website.

Here's how:

  1. Go to the Exodus Knowledge Base, a) click the chat icon in the lower right corner of your screen.

  2. Next, a) click Messages, then b) click Send us a message.

  3. a) After reading the disclaimer, b) tap I understand and agree 👍 - Let's chat!

  4. Write a reply to talk with our chatbot and get instant responses.


    With the chatbot, you can get an instant response to your questions. If you can't find the answer you're looking for, you can always reach out to human support by email.


Email

The official Exodus Support email is: [email protected]

We have a 24/7 worldwide support team to respond to emails. For the absolute fastest way to a resolution, please include the following information:

Email checklist

  1. Make sure to enter your own email address correctly so you will receive our response.

  2. Include as much information as possible. The more, the better!

    • As much detail as possible about the issue you've encountered

    • Any assets involved with your issue

    • Any platforms you've interacted with

    • Any other information you think may be useful

  3. For any issues with a transaction, please provide the following:

    • The asset and network involved

    • The transaction ID (If you sent the transaction from a different platform, the transaction ID will be there)

    • If you're receiving or sending assets with your Exodus wallet

  4. If you have any issues involving the Exodus Swap, please provide the following information:

    • The assets involved in the swap

    • Check the Exodus status page to see any assets that are currently unavailable to swap

  5. If there is something wrong with your Exodus wallet, then please provide your Safe Report.


Exodus Support platform migration

As of March 3, 2024, the Exodus Support team migrated to a new platform. Emails sent from the new platform might look slightly different than you're used to.

Please note that the Exodus Support email remains the same ([email protected]). If you have any ongoing email conversations, you can still reply to them.


X (formerly Twitter)

Exodus has two official X (formerly Twitter) accounts.

If you need help from Exodus Support, you can reach out via Direct Messages (DMs) to our Exodus Support account at @ExodusAssist.

To stay up to date with Exodus products and news, follow us at @exodus_io.

For your security and privacy, we are unable to assist with sensitive wallet-specific issues through X. If you would like more in-depth support, please send us an email.


Facebook

Join our growing Facebook community to keep up with Exodus products and news.

For your security and privacy, we are unable to assist with wallet-specific issues through Facebook. If you would like more in-depth support, please send us an email.


Phone support is not available

Exodus does NOT offer support via telephone. It is important to note that while numbers listed as "Official Exodus Support" are often posted and shared on the internet, these are scams attempting to steal your funds.

Exodus staff will NEVER ask for sensitive information, including passwords, private keys, or secret recovery phrases.


Telegram support is not available

Exodus does NOT offer support via Telegram. It is important to note that there are many fake Exodus Telegram channels which are scams attempting to steal your funds.

Exodus staff will NEVER ask for sensitive information, including secret recovery phrases, private keys, or sync QR codes.


Beware of unsolicited emails or phone calls

Exodus Support will never contact you via unsolicited emails or phone calls.

If you didn't contact Exodus but received an email or phone call that appears to come from Exodus, it is likely a scam.

There is a known scam in which the scammer fills out the Exodus Support contact form using your email address. Because they used your email address, you then receive an automated email from Exodus confirming that the form was submitted.

The scammer then contacts you via email or phone and references the automated email you received to make them seem trustworthy.

This is an attempt to steal your secret recovery phrase or other sensitive information in order to gain access to your wallet and steal your funds.


To help you stay safe, keep the following in mind:

  • Ignore unsolicited emails and phone calls. If you didn't contact Exodus Support but still receive an unsolicited email or phone call claiming to be from Exodus, it is likely a scam.

  • Exodus staff will NEVER ask for sensitive information such as your secret recovery phrase, private keys, passwords, etc.

  • Exodus staff will NEVER contact you via phone and does not provide phone support.

For more information on common scams and how to stay safe, visit: What crypto scams should I watch out for?

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