How do I buy crypto using Ramp in Exodus?

Everything you need to know about buying crypto in Exodus using Ramp!

Would you like to buy crypto from inside a self-custody wallet? You can download Exodus here.

In this article:

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What is Ramp?

Ramp is a payment system that makes it simple to buy crypto.

Now you can buy crypto using Ramp directly in Exodus! Your Exodus wallet connects to Ramp so that you can buy crypto quickly with your credit or debit card.

Looking to sell crypto? You can see our guide here: How do I sell crypto using MoonPay in Exodus?

Ramp is a third-party platform. As such, Exodus cannot guarantee the performance of its products/services or that the steps shown and the information provided will always be accurate.

Which cryptocurrencies are available for purchase through Ramp?

You can purchase these cryptocurrencies using Ramp:

Some assets may be unavailable for purchase in your region due to market conditions, as well as local laws and regulations.

  • Avalanche (AVAX)
  • Basic Attention Token (BAT)
  • Bitcoin Cash (BCH)
  • Bitcoin (BTC)
  • BNB BSC (BNBBSC)
  • Cardano (ADA)
  • Dai (DAI)
  • Decentraland (MANA)
  • Dogecoin (DOGE)
  • Elrond (EGLD)
  • Ethereum (ETH)
  • Kin (KIN)
  • Litecoin (LTC)
  • PAX Gold (PAXG)
  • Polkadot (DOT)
  • Polygon (ERC20 MATIC)
  • Polygon (MATIC)
  • Ripple (XRP)
  • Solana (SOL)
  • Stellar Lumens (XLM)
  • Tether (ERC20 USDT)
  • Tether (SOL USDT)
  • Tezos (XTZ)
  • USD Coin (ERC20 USDC)
  • USD Coin (SPL USDC)
  • USD Coin (MATIC USDC)
  • Zilliqa (ZIL)
These assets are not available for purchase in the US:

  • Basic Attention Token (BAT)
  • Decentraland (MANA)
  • Dogecoin (DOGE)
  • PAX Gold (PAXG)
  • Polkadot (DOT)
  • Ripple (XRP)
  • Stellar Lumens (XLM)
  • Tezos (XTZ)

How do I buy crypto with a credit or debit card?

Web3 Wallet

In Exodus Web3 Wallet, you can purchase tokens on Ethereum, Solana, and other supported networks.

1
In Exodus Web3 Wallet, click the Buy & Sell Crypto icon.

2
On the Buy & Sell screen, select Buy Crypto.

Selling crypto is currently unavailable through Ramp, but it is available through MoonPay. To learn more about selling crypto with MoonPay, visit: How do I sell crypto using MoonPay in Exodus?

On the Buy Crypto screen, a) select the currency you want to use, b) enter the amount you would like to purchase, then c) select the cryptocurrency you wish to purchase and d) choose your desired third-party fiat API provider (if available). When ready, e) click Continue.

For more information about choosing a third-party fiat API provider, jump to: How do I select a third-party fiat API provider?

4

Your browser will open a page with your order. Click Proceed.

5
Enter your email address, click the checkbox to agree to the Terms of Service, then click Proceed.

6
Enter the 2FA code sent to your email.

7
On the Enter your wallet address screen, the address for the cryptocurrency you're purchasing should automatically populate from your Exodus wallet. Confirm that the address is correct, then click Proceed.

8
Select Card as the payment method, then click Proceed.

9
Enter your billing information and click Save Billing Address.

10
Enter your card details and then click Add Card.

11
You will then be prompted to verify your identity. All customers, regardless of the amount spent, are required to provide basic identifying information, including full legal name. To continue, click Verify with ID.
If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and will skip to step 15.

12
A pop-up will prompt you to continue on mobile. Click Continue.

13
Scan the QR code with your phone's camera, or select the Email or SMS tabs to receive a link to your phone via email or text message.

14
Continue through the verification steps on your phone until you have completed the verification process.
15
You will then reach a screen informing you that your information is being processed and may take up to 15 minutes to verify. You'll receive an email once the verification has cleared.

16
Check your inbox for an email with the subject line, You've been verified, you can now complete your transaction. Open it and click Complete payment.

17
a) Enter your card's security code into the Security code field, then click Confirm and Pay.

And that's it! Your crypto will generally arrive between 5-20 minutes, depending on network traffic.

Your information will be saved with Ramp, making future purchases faster and easier.

If you would like to have your data removed, you can contact Ramp’s support team.

Desktop

1
In Exodus Desktop, click the Buy Crypto icon.

2
On the Buy Crypto screen, a) select the currency you want to use, b) select the cryptocurrency you wish to purchase, then c) enter the amount you would like to purchase. When ready, d) click Continue.

3
Your default web browser will open a page with your order. Click Proceed.

If you're taken to MoonPay's website instead of Ramp's, then MoonPay is currently the only option in your region. For further instructions, please see our guide: How do I buy crypto using MoonPay in Exodus?

4
a) Enter your email address, b) click the checkbox to agree to the Terms of Service, then c) click Proceed.

5
On the Enter your wallet address screen, the address for the cryptocurrency you're purchasing should automatically populate from your Exodus wallet. a) Confirm that the address is correct, and then b) click Proceed.

6
a) Select the Card payment method, then b) click Proceed.

7
a) Enter your billing information and then b) click Save Billing Address.

8
a) Enter your card details and then b) click Add Card.

9
a) Review your order details on the Order summary screen. Make sure the amount, your BTC address, and your payment method are correct. When ready, b) click Buy Now.

10
You will be prompted to verify your identity. All customers, regardless of the amount spent, are required to provide basic identifying information, including full legal name. To continue, click Verify with ID.
If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and can skip to step 14.

11
A pop-up will prompt you to continue on mobile. Click Continue.

12
Scan the QR code with your phone's camera, or select the Email or SMS tabs to receive a link to your phone via email or text message.

13
Continue through the verification steps on your phone until you have completed the verification process.
14
You will reach a screen informing you that your information is being processed. This may take up to 15 minutes to verify. You'll receive an email once the verification has cleared.

15
Check your inbox for an email with the subject line, You've been verified, you can now complete your transaction. Open it and click Complete payment.

16
a) Enter your card's security code into the Security code field, then click Confirm and Pay.

And that's it! Your crypto should generally arrive between 5-20 minutes, depending on network traffic.

Your information will be saved with Ramp, making your future purchases faster and easier. If you would like to have your data removed, you can contact Ramp’s support team.

Mobile

 1
In Exodus Mobile, tap the Buy & Sell Crypto icon.

2
Tap Buy Crypto.

Selling is currently unavailable with Ramp, but it is available with MoonPay. To learn more about selling crypto with MoonPay, visit: How do I sell crypto using MoonPay in Exodus?

3
Next, select your payment method. Tap either a) Bank Transfer ($10,000 limit), b) Debit Card ($5,000 limit), or c) Apple Pay ($5,000 limit).

On the Buy Crypto screen, a) select the currency you want to use, b) enter the amount you would like to purchase, then c) select the cryptocurrency you wish to purchase and d) choose your desired third-party fiat API provider (if available). When ready, e) tap Continue.

For more information about choosing a third-party fiat API provider, jump to: How do I select a third-party fiat API provider?

5
Your default web browser will open a page with your order. Tap Proceed.

6
Enter your email address, tap the checkbox to agree to the Terms of Service, then tap Proceed.

7
On the Enter your wallet address screen, the address for the cryptocurrency you're purchasing should automatically populate from your Exodus wallet. Confirm that the address is correct and then tap Proceed.

8
Select the Card payment method, then tap Proceed.

9
Enter your billing information and then tap Save Billing Address.

10
Enter your card details and then tap Add Card.

11
Review your order details on the Order summary screen. Make sure the amount, your BTC address, and your payment method are correct. When ready, tap Buy Now.

12
You will then be prompted to verify your identity. All customers regardless of the amount spent are required to provide basic identifying information, including full legal name. Tap Verify with ID to continue.
If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and will skip to step 17.

13
You will be prompted to continue the verification on your phone. Scan the QR code to continue.
14
Tap Start.

15
Prepare for verification by positioning yourself in good lighting and having a passport, national ID card, or driver's license ready. Check the box to agree to the terms and conditions, then tap Continue.

16
Continue through the remaining steps until you have completed the verification process.
17
Once done, you'll reach the Complete your transaction screen which will inform you that your verification is complete. Tap Complete payment to complete your order.

And that's it! Your crypto should generally arrive between 5-20 minutes depending on network traffic.

Your information will be saved with Ramp, making your future purchases faster and easier. (If you would like to have your data removed, you can contact Ramp’s support team.)

Tutorial video: How do I buy crypto using Ramp in Mobile?

What payment types can I use with Ramp?

Ramp accepts several forms of payment depending on where you're located.

  • Credit or debit card—available globally.

    • Ramp supports Mastercard and Visa.

  • Apple Pay—available globally.
  • Bank transfer—available in select non-US countries. You can find detailed information on Ramp's website here.

If you are expecting a refund, bank transfer refunds are processed in 2-3 business days. Card refunds take 5-10 days to process. For more on this, please read Ramp's resource here.

For more details on all Ramp's payment options, you can visit their help article: What are your payment options?

How do I select a third-party fiat API provider?

In Exodus, you can buy crypto with either Ramp, MoonPay, or Sardine, depending on your region and local crypto regulations.

In some cases, you have the option to select a third-party fiat API provider.

You will see the option to choose your third-party fiat API provider if:

  • The best price is available through the other provider, but you haven't completed KYC with them.
  • You haven't completed KYC with either provider.

You won't see the option to choose your third-party fiat API provider if:

  • You have KYC'd with all providers. In this case, you'll only see the provider with the best rate.
  • You have completed KYC with the provider that has the best rate.

You can follow the below steps to choose between Ramp, MoonPay, or Sardine if the option is available.

Selecting a payment provider is available in Exodus Web3 Wallet and Mobile.

Web3 Wallet

1
If you have the option to select a third-party fiat API provider, you will see an arrow next to the rate and provider name. Click it to change the third-party fiat API provider.

2
From here, you are able to choose between Ramp and MoonPay, or Sardine if available.

For more information on purchasing crypto using MoonPay, please see our article: How do I buy crypto using MoonPay in Exodus?

If you are in the US and want to learn more about purchasing crypto from Sardine, available on Web3 Wallet and Mobile, visit: How do I buy crypto using Sardine in Exodus?

To go back to Step 3, How do I buy crypto with a credit or debit card? Web3 Wallet, click here.

Mobile

1
If you have the option to select a third-party fiat API provider, you will see an arrow next to the rate and provider name. Tap it to change the third-party fiat API provider.

2
From here, you are able to choose between Ramp and MoonPay, or Sardine if available.

For more information on purchasing crypto using MoonPay, please see our article: How do I buy crypto using MoonPay in Exodus?

If you are in the US and want to learn more about purchasing crypto from Sardine, available on Web3 Wallet and Mobile, visit: How do I buy crypto using Sardine in Exodus?

To go back to Step 4, How do I buy crypto with a credit or debit card? Mobile, click here.

What are the fees for buying crypto with Ramp?

When making a purchase through Ramp, any fees you pay will always be included in the total amount shown on the purchase screen. Rest assured, what you see is what you get!

Ramp also includes a network processing fee to cover blockchain transaction costs. This fee profits the miners/validators of that blockchain, not Ramp. You can read more about how network transaction fees work in our article on the subject.

If you choose to pay $100 USD, that is all you will be charged. No additional fees will be tacked on down the line.

Here's how to see the fees for your order:

1
After your order opens in your browser, tap on Details.

2
In Details, you can review the fees for your order.

Fees may change in response to market conditions.

How do I find my Ramp order ID?

If you have a question about your purchase and need to reach out to Ramp's support team, you can give them your order ID to help them help you faster. Here's how to find it.

1
After completing your order, you should receive an email with the subject line Transaction Completed. Open that email, then tap Transaction Receipt.

2
Your order ID will be in the top left corner.

Currently, it is not possible to see your Ramp order history inside Exodus.

Why isn't my order going through?

Generally, your crypto should arrive between 5-20 minutes.

However, some factors could prevent a payment from going through, which may prevent your crypto from arriving.

Ensure your payment was completed

The first thing you should do is ensure that your payment wasn't rejected for any reason.

  • At the end of the transaction process, you should have received a link to the transaction summary. This will also provide you with a status that may indicate if your payment was rejected.
  • If your payment was rejected, you may need to contact your bank.

Ensure your Exodus wallet is syncing to the blockchain

If your payment went through, it's been longer than 5-20 minutes, and you still haven't received your crypto, you will want to ensure that your Exodus wallet is syncing properly to the blockchain.

If the above steps do not resolve the issue, then the team at Ramp Support will be the best point of contact to inquire about your order.

What are the KYC limits for using Ramp?

Ramp has provided these limits for reference, which describe the most common actions that require KYC clearance.

Global card limits (excluding the US)

  • All customers are required to provide basic identifying information, including full legal name.
  • If you wish to spend over €100 in 24 hours, you will need to verify by connecting to your bank via API  if your bank does not support connections via API you may verify by providing an identification document or proof of address.
  • If you wish to spend more than €200 in 24 hours or €2,000 in 31 days, you will need to perform additional verification steps, including providing an identification document or proof of address.
  • If you wish to spend more than €5,000 in 24 hours or €20,000 in 31 days, you will need to provide an identification document and proof of address, and may also be asked about your source of income.

Global transfer limits (excluding the US)

  • All customers are required to provide basic identifying information, including full legal name.
  • If you wish to spend over €250 per transaction, you will need to verify by connecting to your bank via API if your bank does not support connections via API you may verify by providing an identification document or proof of address.
  • If you wish to spend more than €750 in 24 hours or €5,000 in 31 days, you will need to perform additional verification steps, including providing an identification document or proof of address.
  • If you wish to spend more than €10,000 in 24 hours or €20,000 in 31 days, you will need to provide an identification document, proof of address, and may also be asked about your source of income.

US card limits

  • All customers are required to provide an identification document.
  • If you wish to spend more than $3,000 in 24 hours or $20,000 in 31 days, you will need to provide an identification document and proof of address.
  • If you wish to spend more than $20,000 in 24 hours, you will need to provide an identification document, proof of address, and may also be asked about your source of income.

Which countries is Ramp available in?

Ramp is available in these countries and territories:

Europe

  • Aland Islands
  • Albania
  • Andorra
  • Austria
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Guernsey
  • Hungary
  • Iceland
  • Ireland
  • Isle of Man
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malta
  • Moldova, Republic of
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Kingdom
  • Vatican City

North America

  • Antigua and Barbuda
  • Bermuda
  • Bonaire, St. Estatius and Saba
  • Canada
  • Grenada
  • Guadeloupe
  • Haiti
  • Honduras
  • Martinique
  • Mexico
  • Saint Barthélemy
  • Saint Lucia
  • Saint Martin (France)
  • Saint Pierre and Miquelon
  • Saint Vincent and Grenadines
  • Sint Maarten (Netherlands)
  • Turks and Caicos Islands
  • United States

South America

  • Argentina
  • Belize
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • Dominica
  • Dominican Republic
  • El Salvador
  • Falkland (Malvinas) Islands
  • French Guyana
  • Guatemala
  • Paraguay
  • Peru
  • Suriname
  • Uruguay

Africa

  • Angola
  • Botswana
  • Cape Verde
  • Chad
  • Comoros
  • Congo, Republic of
  • Djibouti
  • Equatorial Guinea
  • Ethiopia
  • Gambia
  • Ghana
  • Guinea
  • Kenya
  • Madagascar
  • Malawi
  • Mauritania
  • Mayotte
  • Mozambique
  • Nigeria
  • Réunion
  • Rwanda
  • Saint Helena, Ascension, Tristan Da Cunha
  • Sao Tome and Principe
  • Sierra Leone
  • South Africa
  • Swaziland
  • Togo
  • Zambia

Asia

  • Bhutan
  • Brunei
  • Hong Kong
  • India
  • Israel
  • Kazakhstan
  • Kuwait
  • Lao PDR
  • Malaysia
  • Philippines
  • Singapore
  • Sri Lanka
  • Tajikistan
  • Thailand
  • Timor-Leste
  • Turkey
  • Turkmenistan
  • United Arab Emirates
  • Uzbekistan

Australia and Oceania

  • Australia
  • Christmas Island
  • Cocos (Keeling) Islands
  • Cook Islands
  • French Polynesia
  • Guam
  • Kiribati
  • Marshall Islands
  • Federal States of Micronesia
  • Nauru
  • New Caledonia
  • New Zealand
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Papua New Guinea
  • Solomon Islands
  • Tokelau
  • Tonga
  • Tuvalu
  • Wallis and Futuna

Which US states is Ramp available in?

Ramp can be used in these US states:

  • Arizona, AZ
  • Arkansas, AR
  • California, CA
  • Colorado, CO
  • Delaware, DE
  • District of Columbia, DC
  • Georgia, GA
  • Idaho, ID
  • Illinois, IL
  • Indiana, IN
  • Iowa, IA
  • Kansas, KS
  • Kentucky, KY
  • Maine, ME
  • Maryland, MD
  • Massachusetts, MA
  • Michigan, MI
  • Minnesota, MN
  • Mississippi, MS
  • Missouri, MO
  • Montana, MT
  • Nebraska, NE
  • New Hampshire, NH
  • North Carolina, NC
  • North Dakota, ND
  • Oklahoma, OK
  • Pennsylvania, PA
  • Rhode Island, RI
  • South Carolina, SC
  • Tennessee, TN
  • Texas, TX
  • Utah, UT
  • Virginia, VA
  • West Virginia, WV
  • Wisconsin, WI
  • Wyoming, WY

How do I contact Ramp support?

If you encounter any issues while using Ramp, you might need to contact Ramp's support team.  

You can find information on all the ways you can contact Ramp support here: Customer Support and Complaints Handling Policy.

And you can find Ramp's Terms of Service here: Global Terms of Service. 

Chat

1
To contact Ramp via chat, head to their support website: Ramp Support Center.

2
Click the Ramp icon in the lower right-hand corner.

3
To start a conversation with Ramp's support team, click Send us a message.

If no option to send a message appears, Ramp chat support is unavailable. In this case, you can send an email to [email protected].

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