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How do I get help with my buy or sell crypto order?
How do I get help with my buy or sell crypto order?

How to get help with a buy or sell crypto order. Reach out to MoonPay, Ramp, Robinhood Connect, or Sardine about a crypto purchase or sale.

Updated this week

How to reach out to MoonPay, Ramp, Robinhood Connect, or Sardine about a recent crypto purchase or sale.

Need a crypto wallet that gives you full control of your assets? You can download Exodus here.


In this article:



How can I get help with my buy or sell crypto order?

Exodus connects to third-party fiat API providers so that you can buy and sell crypto in your wallet. In Exodus, it's possible to buy crypto through Moonpay, Ramp, Robinhood Connect, and Sardine, and to sell crypto through Moonpay.

Because they are third-party fiat API providers, the MoonPay, Ramp, Robinhood, or Sardine support teams are better suited to help with problems with your order, such as a delay, error, or canceled order.

When you buy or sell crypto through third-party fiat API providers, you will receive a confirmation email with your order details, including the order ID. Check your confirmation email to see which third-party fiat API provider serviced your order and copy the order ID.

Please follow the steps below to contact the MoonPay, Ramp, Robinhood, or Sardine support teams.

MoonPay, Ramp, Robinhood, and Sardine are third-party platforms. As such, Exodus cannot guarantee the performance of their products/services or that the steps shown and the information provided will always be accurate.


How do I contact MoonPay?

If you encounter any issues while using MoonPay, you may need to contact MoonPay's support team.

You can contact MoonPay's support team by starting a chat from either a mobile browser or a desktop browser by going to MoonPay's website: MoonPay Support.

You can also find help and answers to common issues in their FAQ: Customer Support Help Center. You can find MoonPay's Terms of Service here: Terms of Use.

For more information about buying and selling with MoonPay, please visit:

Mobile browser

Go to MoonPay's website: MoonPay Support. Tap the chat icon in the bottom right corner to start a chat.

Desktop browser

Go to MoonPay's website: MoonPay Support. Then, either a) scroll down and click Start a Conversation, or b) click the chat icon in the bottom right corner to start a chat.



How do I contact Ramp?

You can contact Ramp's support team via chat from either a mobile browser or a desktop browser.

Please provide your order ID from your confirmation email so they can help you faster: How do I find my Ramp order ID?

For more information on contacting Ramp, visit: Customer Support and Complaints Handling Policy.

Find Ramp's Terms of Service here: Ramp Global Terms of Service. For more information about buying crypto through Ramp, visit: How do I buy crypto with Ramp in Exodus?

Mobile browser

  1. Visit the Ramp Support Center, then tap the chat icon in the lower right-hand corner.

  2. Tap Send us a message to start a conversation with Ramp's support team.

    If no option to send a message appears, Ramp chat support is unavailable. In this case, you can send an email to [email protected].


Desktop browser

  1. Visit the Ramp Support Center, then click the chat icon in the lower right-hand corner.

  2. Click Send us a message to start a conversation with Ramp's support team.

    If no option to send a message appears, Ramp chat support is unavailable. In this case, you can send an email to [email protected].


How do I contact Robinhood?

You can contact the Robinhood support team directly through the Robinhood website here: Contact Us.

For more options, please visit Robinhood's support article: How to contact support.


How do I contact Sardine?

You can contact Sardine via their email address, [email protected], or on their website: Need support?

Please provide your order ID from your confirmation email so they can help you faster: How do I find my Sardine order ID?

Find Sardine's Terms of Service here: Terms of Use, and their Privacy Policy here: Privacy Policy. For more information about buying with Sardine, visit: How do I buy crypto with Sardine in Exodus?


How do I find my order history?

Mobile

  1. Tap the Buy & Sell icon.

  2. Next, tap the History icon.

  3. Here you will see your complete fiat order history.


Desktop

  1. Click the Buy & Sell icon.

  2. Next, click the History tab.

  3. Here you will see your complete fiat order history.


Web3 Wallet

  1. Click the Buy & Sell icon.

  2. Next, click the History icon.

  3. Here, you will see your complete fiat order history.

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