How do I buy crypto with MoonPay in Exodus?

What is MoonPay, and how does MoonPay work? Everything you need to know about how to buy crypto with MoonPay in Exodus! 

Looking to buy crypto? You can download Exodus here.

In this article:

• What is MoonPay?
• Which cryptocurrencies are available for purchase through MoonPay?
• Available globally
• Available in the US
• How do I buy crypto with MoonPay?
• Mobile
• Desktop
• Web3 Wallet
• Which payment types can I use with MoonPay?
• What if I don't see my local fiat currency?
• How do I select a different third-party fiat API provider?
• Mobile
• Desktop
• Web3 Wallet
• What are the fees for buying crypto with MoonPay?
• How do I find my MoonPay order ID?
• Why isn't my order going through?
• What are the order limits for using MoonPay?
• Where is MoonPay unavailable?
• Which US states and territories is MoonPay not available in?
• How do I contact MoonPay Support?

What is MoonPay?

MoonPay is a payment service that makes it simple to buy crypto. It launched in 2019 with the aim of increasing cryptocurrency adoption. MoonPay is available in more than 160 countries.

You can buy crypto using MoonPay in Exodus Mobile, Exodus Desktop, and Exodus Web3 Wallet! Your Exodus wallet connects to MoonPay so that you can buy crypto quickly and easily. 

Looking to sell crypto on MoonPay? You can see our guide here: How do I sell crypto using MoonPay in Exodus?

Moonpay is a third-party platform. As such, Exodus cannot guarantee the performance of its products/services or that the steps shown and the information provided will always be accurate.

Which cryptocurrencies are available for purchase through MoonPay?

Available globally

Some assets may be unavailable for purchase in your region due to market conditions as well as local laws and regulations.

Available in the US

These assets are available for purchase in the US:

How do I buy crypto with MoonPay?

You can buy crypto with MoonPay in Exodus Mobile, Exodus Desktop, and Exodus Web3 Wallet.

Mobile

1

In Exodus Mobile, tap the Buy & Sell crypto icon.

2

a) Tap Buy, b) select the currency you want to pay with, c) enter the amount you'd like to buy, then d) select the crypto you want to buy.

If your local fiat currency is not available, you can select another currency. For more info, jump to: What if I don't see my local fiat currency?

3

Next, a) choose your payment method and b) third-party fiat API provider (if available). When you're ready, c) tap Continue.

For more information about choosing a different third-party fiat API provider, jump to: How do I select a different third-party fiat API provider?

4

a) Enter your email address, and b) tap Continue.

5

a) Enter the verification code sent to your email, b) check the box to agree to MoonPay's Terms of Use and Privacy Policy, then c) tap Continue.

6

a) Enter your name, date of birth, and nationality. Then b) tap Continue.

7

a) Enter your billing address, then b) tap Continue.

8

a) Enter your mobile phone number, then b) tap Continue.

9

a) Enter the verification code sent to your mobile phone, then b) tap Continue.

10

If it is your first time buying crypto with MoonPay, you will be asked to follow the instructions on the screen to verify your account. All customers, regardless of the amount spent, are required to go through the verification process.

If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again, and can skip to step 16.

11

Continue through the remaining steps until you have completed the verification process.

12

Once complete, you'll reach a screen informing you that your verification is in progress.

13

When the verification process has been completed, you will receive an email with the subject line Your identity has been verified. To continue, tap Complete transaction.

14

Confirm your billing details. If you need to change the address, a) uncheck the Use the address I have on file box and enter in the new info. When ready, b) tap Continue.

15

Enter your card information and tap Continue. For this guide, we'll pay by debit card, however, MoonPay offers bank transfers for EUR via SEPA and SEPA Instant, as well as GBP bank transfers via UK Faster Payments. If you select one of these bank transfer methods, you can follow the steps onscreen.

16

Review your order details. a) To see the breakdown of your fees, tap on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use, and c) tap Buy now.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will generally arrive between 5-20 minutes.

Your information will be saved with MoonPay, making your future purchases faster and easier.

If you would like to have your data removed, please contact MoonPay's support team.

Desktop

1

In Exodus Desktop, click the Buy & Sell Crypto icon. 

2

a) Click Buy Crypto, and b) select the currency you want to use. c) Enter the amount you'd like to buy, then d) select the cryptocurrency you want to purchase.

If your local fiat currency is not available, you can select another currency. For more info, jump to: What if I don't see my local fiat currency?

3

Next, a) choose your payment method and b) third-party fiat API provider (if available). When you're ready, c) click Continue.

For more information about choosing a different third-party fiat API provider, jump to: How do I select a different third-party fiat API provider on Desktop?

4

a) Enter your email address and b) click Continue.

5

a) Enter the verification code sent to your email, b) check the box to agree to MoonPay's Terms of Use and Privacy Policy, then c) click Continue.

6

a) Enter your name, date of birth, and nationality. Then b) click Continue.

7

a) Enter your billing address, then b) click Continue.

8

a) Enter your mobile phone number, then b) click Continue.

9

a) Enter the verification code sent to your mobile phone, then b) click Continue.

10

If it is your first time buying crypto with MoonPay, you will be asked to follow the instructions on the screen to verify your account. All customers, regardless of the amount spent, are required to go through the verification process.

If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again, and can skip to step 14.

11

You will be prompted to continue the verification on your phone. Scan the QR code to continue.

12

Continue through the steps on your phone until you have completed the verification process.

13

Once complete, you'll reach a screen informing you that your verification is in progress.

14

When the verification process has been completed, you will receive an email with the subject line Your identity has been verified. To continue, click Complete transaction.

15

Confirm your billing details. If you need to change the address, a) uncheck the Use the address I have on file box and enter in the new info. When you're ready, b) click Continue.

16

a) Enter your card information and b) click Continue. For this guide, we'll pay by debit card, however, MoonPay offers bank transfers for EUR via SEPA and SEPA Instant, as well as GBP bank transfers via UK Faster Payments. If you select one of these bank transfer methods, you can follow the steps onscreen.

17

Review your order details. To see the breakdown of your fees, a) click on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use, and c) click Buy now.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will generally arrive between 5-20 minutes.

Your information will be saved with MoonPay, making your future purchases faster and easier.

If you would like to have your data removed, you can contact MoonPay's support team.

Web3 Wallet

In Exodus Web3 Wallet, you can purchase tokens on the supported networks.

1

In Exodus Web3 Wallet, click the Buy & Sell icon.

2

On the Buy & Sell screen, select a) Buy and b) enter the amount you want to purchase. The amount you enter is in the same fiat currency as your portfolio value. Next, c) Select the cryptocurrency you wish to purchase. 

If your fiat currency is not supported, the currency will automatically change to one that is supported, depending on your location and payment method. For more info, jump to: What if I don't see my local fiat currency?

3

Next, a) choose your desired payment method and b) third-party fiat API provider (if available). When you're ready, c) click Continue.

For more information about choosing a third-party fiat API provider, jump to: How do I select a different third-party fiat API provider?

4

a) Enter your email address and b) click Continue.

5

a) Enter the verification code sent to your email, b) check the box to agree to MoonPay's Terms of Use and Privacy Policy, then c) click Continue.

6

a) Enter your name, date of birth, and nationality. Then b) click Continue.

7

a) Enter your billing address, then b) click Continue.

8

a) Enter your mobile phone number, then b) click Continue.

9

a) Enter the verification code sent to your mobile phone, then b) click Continue.

10

If it is your first time buying crypto with MoonPay, you will be asked to follow the instructions on the screen to verify your account. All customers, regardless of the amount spent, are required to go through the verification process.

If you've gone through the KYC process before and are using the same email address, you will not need to go through the verification process again and can skip to step 16.

11

You will be prompted to continue the verification on your phone. Scan the QR code to continue.

12

Continue through the steps on your phone until you have completed the verification process.

13

Once complete, you'll reach a screen informing you that your verification is in progress.

14

When the verification process has been completed, you will receive an email with the subject line Your identity has been verified. To continue, click Complete transaction.

15

Confirm your billing details. If you need to change the address, a) uncheck the Use the address I have on file box and enter in the new info. When ready, b) click Continue.

16

a) Enter your card information and b) click Continue. For this guide, we'll pay by debit card, however, MoonPay offers bank transfers for EUR via SEPA and SEPA Instant, as well as GBP bank transfers via UK Faster Payments. If you select one of these bank transfer methods, you can follow the steps onscreen.

17

Review your order details. a) To see the breakdown of your fees, click on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use, and c) click Buy now.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will generally arrive between 5-20 minutes.

Your information will be saved with MoonPay, making your future purchases faster and easier.

If you would like to have your data removed, you can contact MoonPay's support team.

Which payment types can I use with MoonPay?

MoonPay accepts several forms of payment, depending on where you're located.

• Debit card - available globally
• Apple Pay - available globally (only on iOS devices)
• Google Pay - available globally (only on Android devices)
• SEPA and SEPA Instant - available in SEPA countries
• UK Faster Payments - available in the UK
• PIX - available in Brazil
• Credit card - available in some locations

Any refunds can take 5-10 days to process. For more on this, please visit MoonPay's help article.

For more details on all MoonPay's payment options, you can visit MoonPay's article: What are your supported payment methods?

What if I don't see my local fiat currency?

If MoonPay is available in your wallet, but you don't see the option to buy crypto with your local currency, you can buy crypto with another fiat currency, such as USD or EUR.

If you buy crypto with a different currency, depending on your payment method, your bank or card issuer will automatically do the conversion for you.

Fees and rates depend on your bank and card issuer. For more information on conversions when you make purchases in foreign currencies, you will need to contact your bank or card issuer.

How do I select a different third-party fiat API provider?

In Exodus, you can buy crypto with various third-party fiat API providers, depending on your region and local crypto regulations.

In some cases, you have the option to select a different third-party fiat API provider.

You will see the option to choose your third-party fiat API provider if:

• The best price is available through the other provider, but you haven't completed KYC with them.
• You haven't completed KYC with either provider.

You won't see the option to choose your third-party fiat API provider if:

• You have KYC'd with all providers. In this case, you'll only see the provider with the best rate.
• You have completed KYC with the provider that has the best rate.

You can follow the below steps to choose a different third-party fiat API provider if the option is available. 

Mobile

1

The third-party fiat API provider's name will be underlined if you have the option to select a different one. Tap it to see your options. 

2

You can choose between third-party fiat API providers based on availability.

To go back to step 3 of How do I buy crypto with MoonPay? Mobile, click here.

Desktop

1

The third-party fiat API provider's name will be underlined if you have the option to select a different one. Click it to see your options. 

2

You can choose between third-party fiat API providers based on availability.

To go back to step 3 of How do I buy crypto with MoonPay? Desktop, click here.

Web3 Wallet

1

The third-party fiat API provider's name will be underlined if you have the option to select a different one. Click it to see your options. 

2

You can choose between third-party fiat API providers based on availability.

To go back to step 3 of How do I buy crypto with MoonPay? Web3 Wallet, click here.

What are the fees for buying crypto with MoonPay?

When purchasing through MoonPay, fees will be included in the total amount shown on the purchase screen.

MoonPay also includes a network fee to cover transaction costs. This fee goes to the miners or validators of that blockchain, not MoonPay. You can read more about how network transaction fees work in our Knowledge Base article.

If you choose to pay $100 USD, that is all you will be charged.

You can see any fees before you submit an order on the order confirmation screen. Tap the Summary dropdown to see the fee details.

Fees will change in response to market conditions.

How do I find my MoonPay order ID?

If you have a question about your purchase and need to reach out to MoonPay's support team, you can give them your order ID to help them help you faster. Here's how to find it.

1

Open a browser on your mobile device, go to moonpay.com, and tap the menu icon.

2

Tap Buy crypto.

3

Tap the second menu icon.

4

Tap Trade history.

5

From here, you can see your trade history and the order ID for each order.

Currently, it is not possible to see your MoonPay order history inside Exodus.

Why isn't my order going through?

Generally, your crypto will arrive between 5-20 minutes.

Some transactions may take a few hours to complete. This is especially true if it's your first purchase, as MoonPay may need to conduct additional checks to ensure the security of its customers.

You can check the status of your order at any time by clicking the transaction tracker link sent in your order confirmation email. You can also go to MoonPay's website and use the Trade history to look up the status of your order.

The tracker will inform you of the status of the transaction, if it failed for any reason, or if MoonPay requires extra information to complete your order.

If your transaction has been stuck for a few hours and there's no clear action to take, contact MoonPay support. When completing the Contact us form:

1

Select Cryptocurrency Buy transactions.

2

In the dropdown menu, select Transaction pending for a long time.

What are the order limits for using MoonPay?

Currently, there are no advertised order limits for MoonPay. If your order exceeds MoonPay's limits, then MoonPay will reach out directly for more information and steps to move forward with the order. You can read MoonPay's stance on this in their documentation.

Where is MoonPay unavailable?

MoonPay is unavailable in these countries and territories:

Which US states and territories is MoonPay not available in?

MoonPay cannot be used in these US states and territories:

• Hawaii
• Louisiana
• New York
• Texas
• US Virgin Islands

How do I contact MoonPay support?

If you encounter any issues while using MoonPay, you may need to contact MoonPay's support team. You can find information on all the ways to contact MoonPay support here: Get help from MoonPay support.

You can find MoonPay's Terms of Service here: Terms of Use.

Exodus is not affiliated with any third-party platforms, external links, or any other third-party resources mentioned in this article. As such, Exodus cannot guarantee the performance of third-party products or services, or that the steps shown and the information provided will always be accurate.