New to Exodus Pay? To learn more about how to create an account, visit: Getting started with Exodus Pay.
Additional Exodus Pay features will be added here as they become available.
Learn how to manage your Exodus Pay account. Secure your account, log in, manage your card and cash balance, add contacts, and customize your preferences.
In this article:
How do I manage my Exodus Pay account?
How do I keep Exodus Pay secure?
When you sign up for Exodus Pay, you create a passkey to secure access to your account. To learn more, visit: How do I protect my account?
Exodus Pay is integrated with your self-custody Exodus wallet. Your Exodus Pay cash balance reflects the XO Cash (XO) on the Solana network held in your wallet, and your 12-word secret key controls access to those funds. As long as you have your secret key, you can restore your wallet and access your balance.
While your secret key secures your funds, accessing your Exodus Pay account requires the phone number you originally used to sign up. This protects access to features such as your card details.
To add an extra layer of protection, write down your 12-word secret key and store it in a secure location. Never share it with anyone, and never store unencrypted digital copies.
To find your secret key, switch to your Exodus wallet and follow the steps in our guide: How do I always have access to my wallet with my 12-word secret key?
How do I log in to my account?
To access Exodus Pay, first restore the same Exodus wallet you originally used with Exodus Pay:
12-word secret key: How do I restore from my 12-word secret key?
Once your wallet is restored, follow the steps below to log back in.
In Exodus Pay, tap the profile icon.
Tap Create your account.
Tap Already have an account?
a) Enter your phone number, then b) tap Send code.
Use the same phone number you used when creating your Exodus Pay account.
Enter the verification code from the SMS sent to your phone.
Once logged in, you'll see a welcome screen.
Why am I being asked to verify my login?
If you try to log in with a different Exodus wallet than the one you originally used with Exodus Pay, you will be prompted to verify your login and restore your original wallet.
If this happens, follow the steps for your device to complete the login:
iOS
Before continuing, make sure you've written down your current 12-word secret key so you can access the wallet in the future. For instructions, visit: How do I always have access to my wallet with my 12-word secret key?
When you're ready, tap Continue.
You'll see one or more passkeys. Choose the correct one by tapping Verify.
a) Tap Use Passkey. and skip to step 5. If your passkey is not in Apple Passwords, tap More Options and continue to next step.
Here, you can a) choose from several ways to sign in to your Exodus account:
Scan QR Code: Opens a QR code that you can scan from a compatible device that has your passkey to sign in.
Use Security key: Insert a security key or use an NFC key to sign in.
Other accounts: Access a passkey saved in another passkey manager.
When ready, b) tap Continue.
Signing in will restore the wallet you originally used with Exodus Pay and overwrite your current wallet. If you haven't written down your secret key, you may not be able to access the overwritten wallet again.
Once verified, Exodus will restart and restore the wallet associated with your Exodus Pay account.
Android
Before continuing, make sure you've written down your current 12-word secret key so you can access the wallet in the future. For instructions, visit: How do I always have access to my wallet with my 12-word secret key?
When you're ready, tap Continue.
Choose the Google account where your passkey is saved to sign in.
Signing in will restore the wallet you originally used with Exodus Pay and overwrite your current wallet. If you haven't written down your secret key, you may not be able to access the overwritten wallet again.
Once verified, Exodus will restart and restore your wallet associated with your Exodus Pay account.
How do I remove or change my debit card details?
You can only have one debit card associated with your Exodus Pay account at a time.
In Exodus Pay, tap Add money.
From here, you can either remove or replace the card.
To remove a card, a) swipe left on the card and b) tap the remove icon.
To replace a card, c) tap Use a new card, and you'll be prompted to enter the card number, expiry date, and CVV/CVC of the new card you want to replace the existing card with.
To learn more about adding funds to Exodus Pay with a debit card, see: How do I add money?
How do I update my profile picture?
In Exodus Pay, tap the profile icon.
Tap on your profile icon.
Here you can change the profile image of your avatar by:
Picking a photo from your device
Taking a photo with your device
Picking an emoji
Remove photo (shown after updating your profile image)
How do I enable a passcode or device lock?
Exodus uses your device's built-in security settings. If your mobile device is protected by a passcode on iOS or screen lock on Android, you can use it to secure Exodus.
If your device also has biometrics enabled, such as Face ID (iOS only) or Touch ID, you can use those instead to secure Exodus.
In Exodus Pay, tap the profile icon.
Tap Settings.
Depending on how your device is secured, you can protect your wallet by toggling on the following:
Device Lock: Available when a passcode or screen lock is set on your device.
If you don’t have a passcode or screen lock set on your device, you'll be prompted to set up device authentication before you can enable Device Lock.
Face ID Lock: Available only on iOS when you have Face ID enabled on your device.
Changing the Face ID or Touch ID settings on your iOS device will automatically turn it off in Exodus.
Fingerprint Lock: Available when you have Touch ID enabled on your device.
Your Android device needs a fingerprint scanner to enable Fingerprint Lock.
Exodus on Android only supports securing with Fingerprint Lock, and Face ID Lock is not supported.
Changing the fingerprint settings on your device will automatically disable Fingerprint Lock in Exodus. You'll need to unlock the wallet with the passcode or screen lock set on your device.
Enabling or disabling Face ID or Touch ID in Exodus Pay will also apply the same setting to your Exodus crypto wallet.
How do I change the displayed currency?
Exodus Pay uses the same fiat currency as the one selected for your Exodus crypto wallet to display your balances and amounts.
If you select a different currency, some amounts might still be displayed in USD.
Changing the display currency does not affect the asset you're holding or transacting with. Your Exodus Pay balance and transactions are in XO Cash, a USD-backed stablecoin. To learn more, see: What is XO Cash (XO)?
You can change your display currency from the Exodus crypto wallet:
First, switch to your Exodus crypto wallet. To learn how, visit: How do I switch from Exodus Pay to my Exodus wallet?
In your Exodus wallet, you can follow the steps in this guide to change your display currency: How do I change the fiat currency?
How do I change the language?
Exodus Pay is available in several languages.
In Exodus Pay, tap the profile icon.
Tap Settings.
Tap Language.
Tap on your preferred language.
Some content might still appear in English.
Would you like Exodus in another language? Contact Exodus Support by sending an email to support@exodus.com or visiting the messenger (purple chat icon in the bottom-right corner) to start a chat.
Tap Confirm. Exodus will automatically restart in the language of your choice.
In your Exodus crypto wallet, you can also change your language following the steps in this guide: How do I change the language in Exodus?
How do I view my transaction history?
You can view your Exodus Pay and Exodus Card transaction history from the activity menu.
In Exodus Pay, tap the activity icon in the top right corner.
a) You can scroll through your transaction history, b) filter your history by transaction type (swipe left to view all the filters), or c) search for a specific transaction.
Tap on any transaction to view the details.
How do I manage my Exodus Card?
If you haven't activated your card yet, visit: How do I get my Exodus Card?
Exodus Card will automatically convert your funds into your local currency at the time of the transaction.
How do I view my card details?
In Exodus Pay, tap Card.
Tap Details.
Here you'll see your card details, such as the card number, expiry date, and CVC.
How do I add my card to Apple Wallet or Google Wallet?
If you didn’t add your Exodus Card to Apple Wallet or Google Wallet when activating your card, you can add it at any time.
To get started, visit the guides below:
How do I view my spending insights and total expenses?
With your Exodus Card, you can view your total expenses and a breakdown of your card spending.
In Exodus Pay, tap Card.
Tap Insights.
From here, you can see a) your total expenses and b) a breakdown of your spending categories. You can also c) select the month and year you want to view.
How do I view my card purchase history?
In Exodus Pay, tap Card.
Scroll down to see your entire purchase history.
How can I see why my card transaction failed?
To see why the card transaction might have failed. When viewing your card purchase history, tap on the failed transaction.
In the transaction details, next to Reason, you can see why the transaction failed.
How do I download my monthly activity?
In Exodus Pay, tap Card.
Tap Settings.
Tap Download activity.
a) Select the year and b) choose the month. Then, c) tap Download.
You’ll see your monthly activity, where you can save it or share it.
How do I view my merchant discount?
Your merchant discount can be viewed in the transaction details for a specific purchase.
Merchant discounts may be offered for eligible transactions with participating merchants. These discounts are returned to you in reward points, which can be converted into XO Cash (XO) and added to your Exodus Pay balance.
How do I view my credits from refunds?
If you receive a refund or a transaction is reversed, the amount will be credited to your Exodus Card. This credit will appear in a banner under your card details.
To view your credits, follow the steps below:
In Exodus Pay, a) scroll down and you'll b) see available credits from refunds or reversed transactions.
You can also tap Card.
Next to Returned, you can view your available credits from refunds or reversed transactions.
Credits will be used as the first funding source for future purchases. Once your credits are used, the banner will no longer appear.
How do I freeze and unfreeze my card?
If you think your card has been compromised, the first step is to freeze it from your card settings.
In Exodus Pay, tap Card.
Tap Settings.
Tap the toggle to freeze or unfreeze your card.
After freezing your card, please contact support@exodus.com right away. The team will help you cancel the compromised card and get a replacement.
If you have an Exodus Pay balance, transfer your XO from Exodus to another wallet for added protection. To do this, switch to your Exodus wallet and follow the steps in our guide: How do I send Bitcion and crypto from Exodus?
How do I migrate my Spend Card to the Exodus Card?
The Exodus Spend Card was a virtual card that was previously available in Exodus Mobile and has since moved to Exodus Pay.
To learn how to migrate your Exodus Spend Card to the Exodus Card, visit the guide below:
Why is my Exodus Card unavailable?
If the card service is temporarily unavailable, such as during maintenance, your card will be greyed out, and a status message will appear on the card screen.
How do I get help with my Exodus Card?
If you run into an issue with a card transaction, contact Exodus Support from the Contact Support button in the transaction details:
For other card-related issues, you can also contact support directly at exodus@cl-cards.com. For security reasons, email us from the address linked to your card account. We can only respond to support requests sent from the email address associated with your card.
In Exodus Pay, tap Card.
Locate and tap on the transaction you want to contact Exodus Support about.
In the transaction details, tap Contact Support.
a) Enter the email address linked to your card account and b) a description of your issue. If your wallet is encountering an error, c) toggle on Include a Safe Report. Take a moment to review, then d) tap Send.
To learn more about Safe Reports, visit: What information does my Safe Report contain?
Your email has been sent, and Exodus Support will get back to you soon. Tap OK.
How do I manage my contacts?
How do I share my contact details?
In Exodus Pay, tap the profile icon.
Tap on the QR code icon.
Share your information as a QR code so others can add you as a contact.
How do I add a new contact?
In Exodus Pay, tap Send.
You can either a) tap on the menu icon in the top left corner to enter their details manually or b) tap the QR scanner to scan someone's contact QR code.
a) Enter their name and phone number, then b) tap Add.
Next, you'll be able to invite your contact to Exodus Pay by sending them cash.
How do I invite someone to use Exodus Pay?
If you have shared your contacts with Exodus Pay, added a contact manually, or are sending cash to a phone number, you can invite someone to Exodus Pay who has not joined yet. To invite them, send a payment.
After you send the payment, your friend will receive the funds when they sign up for Exodus Pay using the same phone number you sent the funds to.
In Exodus Pay, tap Send.
a) Tap Invite next to contacts who have not joined Exodus Pay.
If your contact has multiple numbers, you can select the number you want to invite.
If you're inviting someone whose phone number is not saved in your contacts, b) enter their phone number, then c) tap the phone number in your contacts.
Tap Invite.
a) Enter the amount you want to send or b) tap Remaining to send all. When ready, c) tap Continue.
After you review the payment details, a) slide to the right to send your payment.
If you are inviting someone who is not already in your contacts, b) you will see an option to add them. If you choose this option, you will be prompted to add the contact after you share the invite. For information, see: How do I add a new contact?
The funds will be removed from your balance and delivered once your contact joins Exodus Pay. If the payment invite is not claimed within 7 days, you can cancel it to return your funds.
Once sent, you'll see that your payment was successful.
How do I cancel an invite?
You can only cancel a payment invite that has been pending for 7 days or more.
In Exodus Pay, tap the activity icon.
To see only sent invites, a) tap Send. Find the invite you want to cancel, then b) tap it to open the details.
If a payment invite has been pending for 7 days or more, you will see the option to cancel it. Tap Cancel.
Tap Cancel.
Once canceled, your funds will be returned to your cash balance.
How do I use Exodus Pay by default?
To access your Exodus Pay account as soon as you open Exodus, follow these steps:
In Exodus Pay, tap the profile icon.
Toggle Use Pay as default on.
When Use Pay as default is enabled, the Exodus Pay icon a) appears first in the navigation bar and the Exodus crypto wallet is b) indicated by a hexagon icon.
How do I switch from Exodus Pay to my Exodus wallet?
In Exodus Pay, tap on the wallet icon in the bottom left to open your crypto wallet.
However, if you've enabled using Exodus Pay by default, you will not see this icon. Instead, tap the hexagon icon in the bottom right to open your Exodus crypto wallet.
How do I contact Exodus Support?
Quickly get help with the Exodus Support chatbot via the in-app Support screen.
In Exodus Pay, tap the profile icon.
Tap Support.
Next, tap Chat.
After reading the disclaimer, b) tap I understand.
Ask our chatbot questions and get instant responses.
