All Collections
Troubleshooting
How do I export my Safe Report?
How do I export my Safe Report?

Your Exodus Safe Report can help Exodus support troubleshoot wallet issues. Learn how to export your Safe report.

Updated over a week ago

You can export a Safe Report from Exodus to help us troubleshoot wallet issues safely.

The Safe Report allows Exodus Support to create a read-only version of your wallet to help troubleshoot wallet issues. It does not reveal your 12-word secret recovery phrase, private keys, or password. It doesn't give our support team access to your funds or control over your wallet.


In this article:



What information does my Safe Report contain?

Your Safe Report contains the following troubleshooting information:

  • Xpub (extended public key): Allows us to view your full wallet history and all future transactions. It is a collection of all your public addresses - your private keys are NOT included.

  • Transaction history: The transaction history is helpful to make sure all deposits were properly credited to your Exodus wallet. This also shows if your wallet balance is correct.

  • Configuration file: Shows the version of Exodus you are using, the first and current version installed, the operating system, and dates of general wallet behavior, such as download and restoration dates, if applicable.

  • Swap order history: This allows us to comb through all your swap orders with our third-party exchange API providers. This can be useful if you've had a failed swap.

  • Fiat order history: This allows us to check your crypto purchases and sales with our third-party fiat API providers. This can be useful if you've had a failed fiat order. Please note that this does not show any details about your payment details.

  • Wallet errors: If an error occurs while using your wallet, this is usually captured in your Safe Report. These help us identify the origins of any unexpected issues you may encounter in your wallet.

This data will allow our support team to help you without compromising your wallet. While the exported .zip file is not as important or sensitive as your private keys, we recommend deleting it and emptying your trash or recycle bin after sending it to us. Anyone who has it can monitor your wallet activity on the blockchain.


How do I export my Safe Report?

Mobile

Tutorial video: How do I export my Safe Report from Exodus Mobile?


How do I send my Safe Report to Exodus Support?

  1. In Exodus Mobile, a) tap the Profile icon, then b) tap Support.

  2. Next, tap Contact Us.

  3. Enter your email address, message, and toggle on the switch beside Include a Safe Report.


Desktop

Tutorial video: How do I export my Safe Report from Exodus Desktop?


How do I send my Safe Report to Exodus Support?

You might be asked to provide your Safe Report to help Exodus Support diagnose and troubleshoot any issues you're experiencing. Here's a guide on how to send your Safe Report to Exodus Support.

  1. Click on the Support icon.

  2. a) From the Help tab, scroll down and b) click Email Us to open the contact form for Exodus Support.

  3. Click the What can we help you with? dropdown menu.

  4. Select the topic that best describes what you need help with.

  5. Next, a) enter your email and b) a description of your issue. To attach a copy of your Safe Report, c) toggle on Include a Safe Report. Take a moment to review, then d) click Send.

  6. Check that your email is correct to ensure you receive our response, then click Confirm.

And that's it! A member of the support team will respond to your inquiry shortly.


How do I export my Safe Report to save as a .zip file?

You can export a stand-alone copy of your Safe Report as a .zip file without messaging Exodus Support.

Follow this guide if you’re looking to generate a Safe Report for CoinTracker.

If you are looking for a .csv file, which is compatible with other accounting software, please visit: How do I export my transaction history?

  1. In Exodus Desktop, a) click the Support icon. Next, b) scroll down and click Export Safe Report.

  2. A .zip file named exodus-report-SAFE-(date+time).zip will be saved on your desktop in a folder named exodus-exports.


Web3 Wallet

  1. In Exodus Web3 Wallet, a) click on the Profile icon, then b) click Support.

  2. Next, click on Contact Us.

  3. Click on the What can we help you with? dropdown menu.

  4. Scroll through the list of categories and select one that best describes the issue you need help with.

  5. a) Enter your email address, b) a message with the details of what you need help with, then c) click on the button beside Include a Safe Report. When you’re ready, d) click Send.


Is my Safe Report compatible with CoinTracker?

CoinTracker is a third-party platform that is not affiliated with Exodus. As such, Exodus cannot guarantee the performance of its products/services or that the steps shown and the information provided will always be accurate.

Interacting with any app outside of your Exodus wallet may introduce some degree of risk to your personal information. However, the Safe Report is a read-only version of your wallet. It does not reveal your 12-word secret recovery phrase, private keys, or password. It doesn’t give anyone access to your funds or control over your wallet.

CoinTracker will only work with the desktop version of your Exodus Safe Report.

With the Exodus Desktop safe report, you can automatically import the transaction history for supported assets in CoinTracker.

If you use Exodus Mobile, first you will need to sync it to Exodus Desktop using a computer you trust, then export the Safe Report from there.


Exodus Mobile Safe Report

  1. Open Exodus Mobile.

  2. Follow the instructions in this guide to link your mobile Exodus wallet to a computer you trust: How do I sync my mobile wallet to a computer?

  3. Once you have synced your mobile wallet to a computer you trust, follow the Desktop steps above to find your CointTracker-compatible Safe Report.


Exodus Desktop Safe Report

  1. Open Exodus Desktop on your computer.

  2. Follow the Desktop steps above to find your CoinTracker-compatible Safe Report.

Did this answer your question?