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How do I contact Exodus Support about a swap?

How to contact Exodus Support about your swap. Find your order ID and view your swap history. Get help from Exodus Support.

Learn how to contact Exodus Support if you need help with your swap.

Do you need a wallet to swap your crypto? You can download Exodus here.


In this article:



How do I contact Exodus Support about a swap?

If you've swapped crypto through Ledger Live, then to get help with your swap, visit: How do I contact Exodus Support about an XO Swap order?

Mobile

  1. In Exodus Mobile, a) tap the Wallet icon, then b) tap the History icon.

  2. Here, you will see your entire transaction history. To see only swaps, tap the All types menu.

  3. Tap Swapped.

  4. Find the swap you want to contact Exodus about and tap on it.

  5. Tap Contact Support.

  6. a) After reading the disclaimer, b) tap I understand.

  7. Enter your email address and any other useful information. Choose whether or not to include your safe report. When finished, tap Send.


Desktop

  1. In Exodus Desktop, a) click on the History icon at the top-right. b) In the drop-down list, change All Types to Swapped.

  2. Find the swap you want to contact us about and a) click the arrow to the right of the swap, then b) click Get help with this swap.

  3. Enter your email address and any additional information that might be useful. Choose whether or not you want to include your safe report. When finished, click Send.


Web3 Wallet

  1. In Exodus Web3 Wallet, a) click the Swap icon, then b) click the Settings icon.

  2. Click Swap History.

  3. Click on the swap you would like to contact Exodus Support about.

  4. Scroll down and click Contact Support.

  5. Enter your email address and any additional information that might be useful. Choose whether or not you want to include your safe report. When finished, tap Send.


How do I find my order ID?

Mobile

To find your order ID from the third-party swap API provider, open the swap details and look for the Order ID field. You can tap and hold to copy it.


Desktop

To find your order ID from the third-party swap API provider, a) click the arrow to the right of the relevant swap and b) look in the field Order ID.


Web3 Wallet

To find your order ID from the third-party swap API provider, open the swap details and look for the Order ID field.

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