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How do I buy crypto with MoonPay in Exodus?
How do I buy crypto with MoonPay in Exodus?

Buy crypto with MoonPay in Exodus. Everything you need to know to buy crypto with MoonPay in Exodus.

Updated over a week ago

What is MoonPay, and how does MoonPay work? Everything you need to know about how to buy crypto with MoonPay in Exodus!

Looking to buy crypto? You can download Exodus here.


In this article:



What is MoonPay?

MoonPay is a payment service that makes it simple to buy crypto. It launched in 2019 with the aim of increasing cryptocurrency adoption. MoonPay is available in more than 160 countries.

You can buy crypto using MoonPay in Exodus Mobile, Exodus Desktop, and Exodus Web3 Wallet.

Looking to sell crypto on MoonPay? Please see our guide here: How do I sell crypto using MoonPay in Exodus?

Moonpay is a third-party platform. As such, Exodus cannot guarantee the performance of its products/services or that the steps shown and the information provided will always be accurate.


MoonPay FAQs

Where is MoonPay unavailable?

MoonPay is not available in these countries and territories:

  • Afghanistan

  • Albania

  • Anguilla

  • Aruba

  • Bangladesh

  • Barbados

  • Belarus

  • Bermuda

  • Bolivia

  • Botswana

  • Burkina Faso

  • Cambodia

  • Cayman Islands

  • Central African Republic

  • China

  • Congo

  • Cook Island

  • Côte D'ivoire

  • Cuba

  • Dominica

  • Ecuador

  • Ghana

  • Guinea-Bissau

  • Haiti

  • Hong Kong SAR, China

  • Iceland

  • Iran

  • Iraq

  • Jamaica

  • Japan

  • Jordan

  • Korea, North

  • Kosovo

  • Lao People's Democratic Republic

  • Lebanon

  • Liberia

  • Lybia

  • Macao SAR, China

  • Malaysia

  • Mali

  • Malta

  • Mauritius

  • Mongolia

  • Morocco

  • Myanmar

  • Nepal

  • Nicaragua

  • Pakistan

  • Palau

  • Panama

  • Papua New Guinea

  • Philippines

  • Puerto Rico

  • Russia

  • Samoa

  • Senegal

  • Seychelles

  • Solomon Islands

  • Somalia

  • South Sudan

  • Sri Lanka

  • Sudan

  • Syrian Arab Republic

  • The Democratic Republic Of The Congo

  • Timor-Leste

  • Trinadad and Tobago

  • Tunisia

  • Turkey

  • Turks and Caicos Islands

  • Uganda

  • Ukraine

  • United Kingdom (UK)

  • Vanuatu

  • Venezuela

  • Virgin Islands British

  • Yemen

  • Western Sahara

  • Zimbabwe


Which US states and territories is MoonPay not available in?

MoonPay cannot be used in these US states and territories:

  • Hawaii

  • New York

  • Texas

  • US Virgin Islands


Which cryptocurrencies are available for purchase through MoonPay?

Available globally

Some assets may be unavailable for purchase in your region due to market conditions as well as local laws and regulations.

  • 0x (ZRX)

  • Aave (AAVE)

  • Algorand (ALGO)

  • ApeCoin (APE)

  • Avalanche (AVAX)

  • Axie Infinity (AXS)

  • Basic Attention Token (BAT)

  • BNB (BNB) - BEP2, BEP20

  • Binance USD (BUSD) - BEP2, BEP20

  • Bitcoin (BTC)

  • Bitcoin Cash (BCH)

  • Cardano (ADA)

  • Chainlink (LINK)

  • Chiliz (CHZ)

  • Compound (COMP)

  • Cosmos (ATOM)

  • Dai (DAI)

  • Dash (DASH)

  • Decentraland (MANA)

  • DigiByte (DGB)

  • Dogecoin (DOGE)

  • Elrond (EGLD)

  • Enjin Coin (ENJ)

  • Eos (EOS)

  • Ethereum (ETH) - ERC20, Arbitrum One, Base, Optimism

  • Ethereum Classic (ETC)

  • Filecoin (FIL)

  • Hedera Hashgraph (HBAR)

  • Immutable X (IMX) - ERC20

  • Kava (KAVA)

  • Litecoin (LTC)

  • Maker (MKR)

  • Nano (NANO)

  • Nem (XEM)

  • OMG Network (OMG)

  • Ontology (ONT)

  • Ontology Gas (ONG)

  • Paxos (PAX)

  • Polkadot (DOT)

  • Polygon (MATIC) - ERC20, Polygon

  • Qtum (QTUM)

  • Ravencoin (RVN)

  • XRP (XRP)

  • Serum (SRM)

  • Shiba Inu (SHIB)

  • Solana (SOL)

  • Stellar Lumens (XLM)

  • StormX (STMX)

  • Synthetix (SNX)

  • Tether (USDT) - ERC20, TRC20

  • Tezos (XTZ)

  • THORChain (RUNE)

  • The Sandbox (SAND)

  • TRON (TRX)

  • TrueUSD (TUSD)

  • Uniswap (UNI)

  • USD Coin (USDC) - ERC20, Base, Polygon, Solana, TRC20

  • VeChain (VET)

  • ZCash (ZEC

  • Zilliqa (ZIL)


Available in the US

These assets are available for purchase in the US:

Due to local regulations, some assets may not be available in all states.

  • 0x (ZRX)

  • Algorand (ALGO)

  • ApeCoin (APE)

  • Basic Attention Token (BAT)

  • BNB (BNB) - BEP2 and BEP20

  • Binance USD (BUSD) - BEP2 and BEP20

  • Bitcoin (BTC)

  • Bitcoin Cash (BCH)

  • Cardano (ADA)

  • Chainlink (LINK)

  • Dai (DAI)

  • Dogecoin (DOGE)

  • Elrond (EGLD)

  • Eos (EOS)

  • Ethereum (ETH) - ERC20, Arbitrum One, Base, Optimism

  • Hedera Hashgraph (HBAR)

  • Immutable X (IMX) - ERC20

  • Litecoin (LTC)

  • OMG Network (OMG)

  • Paxos (PAX)

  • Polkadot (DOT)

  • Shiba Inu (SHIB)

  • Solana (SOL)

  • Stellar Lumens (XLM)

  • Tether (USDT) - ERC20, and TRC20

  • Tezos (XTZ)

  • TrueUSD (TUSD)

  • USD Coin (USDC) - ERC20, Base, Polygon, Solana


Which payment types can I use?

MoonPay accepts several forms of payment, depending on where you're located.

  • Debit card - available globally

  • Apple Pay - available globally (only on iOS devices)

  • Google Pay - available globally (only on Android devices)

  • SEPA and SEPA Instant - available in SEPA countries

  • Credit card - available in some locations

  • PIX - available in Brazil if you purchase crypto with BRL

Refunds can take 5-10 days to process. For more info, please visit MoonPay's help article.

For more details on all MoonPay's payment options, you can visit MoonPay's article: What are your supported payment methods?


What if I don't see my local fiat currency?

If MoonPay is available in your wallet, but you don't see the option to buy crypto with your local currency, you can buy crypto with another fiat currency, such as USD or EUR.

Depending on your payment method, your bank or card issuer will automatically do the conversion for you.

Fees and rates depend on your bank and card issuer. For more information on conversions when you make purchases in foreign currencies, please contact your bank or card issuer.


What are the fees for buying crypto?

When buying crypto, fees are included in the total amount shown on the purchase screen.

MoonPay also includes a network transaction fee to cover transaction costs. This fee goes to the miners or validators of that blockchain. You can read more about how network transaction fees work here: What are transaction fees?

For example, if you choose to pay $100 USD, that is all you will be charged.

View any fees before you submit an order on the order confirmation screen. Tap the Summary dropdown to see fee details.

Fees will change in response to market conditions.


What are the order limits?

Currently, there are no advertised order limits for MoonPay. If your order exceeds MoonPay's limits, then MoonPay will reach out directly for more information and steps to move forward with the order. You can read more about this on MoonPay's website: How do I increase my limit?


How do I buy crypto with MoonPay?

You can buy crypto with MoonPay in Exodus Mobile, Exodus Desktop, and Exodus Web3 Wallet.

Mobile

  1. In Exodus Mobile, tap the Buy & Sell icon.

  2. a) Tap Buy, b) select the currency you want to pay with, c) enter the amount, and d) select the crypto you want to buy.

    If your local fiat currency is not available, you can select another currency. For more info, jump to: What if I don't see my local fiat currency?

  3. Next, a) choose your payment method and b) third-party fiat API provider (if available). When you're ready, c) tap Continue.

    For more information about choosing a different third-party fiat API provider, jump to: How do I select a different third-party fiat API provider?

  4. Continue following the steps on the screen. a) Enter your email address and b) tap Continue, or c) sign in with your Google or Apple account. You will be asked to verify your account if it is your first time buying crypto with MoonPay. All customers, regardless of the amount spent, are required to go through the verification process.

  5. Continue through the remaining steps until you have completed the verification process. When verification is confirmed, you will receive an email with a link directing you back to MoonPay, where you can complete your order.

    If you are already verified, continue to the next step.

  6. Enter your payment details. To view fees, a) tap on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use, then c) tap Pay.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will generally arrive between 5-20 minutes.

MoonPay will save your information to streamline future purchases. If you would like to have your data removed, please contact MoonPay's support team.


Desktop

  1. In Exodus Desktop, click the Buy & Sell icon.

  2. a) Click Buy Crypto, and b) select the currency you want to pay with. c) Enter the amount, then d) select the crypto you want to buy.

    If your local fiat currency is not available, you can select another currency. For more info, jump to: What if I don't see my local fiat currency?

  3. Next, a) choose your payment method and b) third-party fiat API provider (if available). When you're ready, c) click Continue.

    For more information about choosing a different third-party fiat API provider, jump to: How do I select a different third-party fiat API provider on Desktop?

  4. Continue following the steps on the screen. a) Enter your email address and b) click Continue, or c) sign in with your Google or Apple account. You will be asked to verify your account if it is your first time buying crypto with MoonPay. All customers, regardless of the amount spent, are required to go through the verification process.

  5. Continue through the remaining steps until you have completed the verification process. When verification is confirmed, you will receive an email with a link directing you back to MoonPay, where you can complete your order.

    If you are already verified, continue to the next step.

  6. Enter your payment details. To see the fees, a) click on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use, then c) click Pay.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will generally arrive between 5-20 minutes.

MoonPay will save your information to streamline future purchases. If you would like to have your data removed, you can contact MoonPay's support team.


Web3 Wallet

In Exodus Web3 Wallet, you can purchase crypto on supported networks.

  1. In Exodus Web3 Wallet, click the Buy & Sell icon.

  2. a) Select Buy and b) enter the amount. The amount you enter is in the same fiat currency as your portfolio value. Next, c) select the crypto you want to buy.

    If your fiat currency is not supported, the currency will automatically change to one that is supported, depending on your location and payment method. For more info, jump to: What if I don't see my local fiat currency?

  3. a) Choose your payment method and b) third-party fiat API provider (if available). When you're ready, c) click Continue.

    For more information about choosing a third-party fiat API provider, jump to: How do I select a different third-party fiat API provider?

  4. Continue following the steps on the screen. a) Enter your email address and b) click Continue, or c) sign in with your Google or Apple account. You will be asked to verify your account if it is your first time buying crypto with MoonPay. All customers, regardless of the amount spent, are required to go through the verification process.

  5. Continue through the remaining steps until you have completed the verification process. When verification is confirmed, you will receive an email with a link directing you back to MoonPay, where you can complete your order.

    If you are already verified, continue to the next step.

  6. Enter your payment details. To see the fees, a) click on the Summary dropdown arrow. b) Check the box to agree to the Terms of Use, then c) click Pay.

And that's it! You'll receive an order confirmation email from MoonPay, and your crypto will generally arrive between 5-20 minutes.

MoonPay will save your information to streamline future purchases. If you would like to have your data removed, you can contact MoonPay's support team.


How do I select a different third-party fiat API provider?

In Exodus, you can buy crypto with various third-party fiat API providers, depending on the crypto you are buying, your region, and local crypto regulations.

Follow the steps below to choose a different third-party fiat API provider if available.

Mobile

  1. First, a) select the payment method. Then, the third-party fiat API provider will be underlined if you can select a different provider. Tap it to see your options.

  2. Choose between third-party fiat API providers based on availability.

To go back to the guide on buying crypto with MoonPay, click How do I buy crypto with MoonPay?


Desktop

  1. First, a) select the payment method. Then, the third-party fiat API provider will be underlined if you can select a different provider. Click it to see your options.

  2. Choose between third-party fiat API providers based on availability.

To go back to the guide on buying crypto with MoonPay, click: How do I buy crypto with MoonPay?


Web3 Wallet

  1. First, a) select the payment method. Then, the third-party fiat API provider will be underlined if you can select a different provider. Click it to see your options.

  2. Choose between third-party fiat API providers based on availability.

To go back to the guide on buying crypto with MoonPay, click How do I buy crypto with MoonPay?


MoonPay orders

Why isn't my order going through?

Generally, your crypto will arrive between 5-20 minutes.

Some transactions may take a few hours to complete. This could happen if it's your first purchase, because MoonPay may need to conduct additional checks.

However, some factors could prevent your payment from going through, which may stop your crypto from arriving.

Ensure your payment was completed:

First, check that your payment wasn't rejected for any reason.

  • After completing your order, you should have received an email with a link to the transaction summary. You can check the status of your order at any time with the link in your order confirmation email.

  • If your payment was rejected, you may need to contact your bank

Ensure your Exodus wallet is synced to the blockchain:

If your payment went through, and it's been longer than 5-20 minutes, and you still haven't received your crypto, check that your wallet is synced to the blockchain.

If your transaction has been stuck for a few hours and there's no clear action to take, contact MoonPay support.


How do I find my MoonPay order ID?

If you reach out to MoonPay's support team, please provide your order ID so they can help you faster.

After completing your order, you'll receive an email with all your purchase details, including your order ID.


How do I contact MoonPay support?

If you encounter any issues while using MoonPay, you may need to contact MoonPay's support team.

You can contact MoonPay's support team by starting a chat from either a mobile browser or a desktop browser by going to MoonPay's website: MoonPay Support.

You can also find help and answers to common issues in their FAQ: Customer Support Help Center. You can find MoonPay's Terms of Service here: Terms of Use.

Mobile browser

Go to MoonPay's website: MoonPay Support. Tap the chat icon in the bottom right corner to start a chat.

Desktop browser

Go to MoonPay's website: MoonPay Support. Then, either a) scroll down and click Start a Conversation, or b) click the chat icon in the bottom right corner to start a chat.

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