Everything you need to know about how to buy crypto in Exodus using Ramp Network! Complete your Ramp Network crypto purchase in Exodus.
Would you like to buy crypto in a self-custody wallet? You can download Exodus here.
In this article:
What is Ramp Network?
Ramp Network is a payment system that makes it possible for US customers to buy crypto with a debit card, Apple Pay, or by linking your bank account.
You can buy crypto using Ramp Network with Exodus Mobile, Exodus Desktop, and Exodus Web3 Wallet.
If you're looking to sell your crypto, visit: How do I sell crypto using MoonPay in Exodus?
Ramp Network is a third-party platform. As such, Exodus cannot guarantee the performance of its products/services or that the steps shown and the information provided will always be accurate.
Ramp Network FAQs
Which countries is Ramp Network available in?
Ramp Network is available in these countries and territories:
For a full list of countries that are supported when buying crypto with Ramp Network, please visit Ramp Network's help article: Supported countries, territories, and US states for buying crypto.
North America
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South America
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Europe
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Africa
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Asia
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Australia and Oceania
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Which US states is Ramp Network available in?
Ramp Network is available in these US states:
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Which cryptocurrencies are available for purchase through Ramp Network?
Some assets may be unavailable for purchase in your region due to market conditions, as well as local laws and regulations.
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Which payment types can I use?
Ramp Network accepts several forms of payment, depending on where you're located.
Debit card (Visa and Mastercard only)
Credit card (Visa and Mastercard only)
Apple Pay
If you are expecting a refund, card refunds can take 5-10 days. For more information, please visit Ramp Network's help article.
What are the fees for buying crypto?
When buying crypto through Ramp Network, any fees will be included in the total amount shown on the purchase screen.
This includes a transaction fee that goes to the miners or validators of the blockchain network. You can read more about how network transaction fees work here: What are transaction fees?
For example, if you select $100 USD, that is all you will be charged.
You can see the fees on the order confirmation screen before you submit your order.
Fees will change in response to market conditions.
On the order confirmation screen, tap or click on Details.
Review the fees for your order.
What are the order limits?
Currently, there are no advertised order limits for Ramp Network. The exact order limit will vary depending on your location and payment method.
You may be asked to perform additional verification depending on the amount of crypto you purchase. For more information, visit Ramp Network's article: What are the KYC limit requirements on Ramp Network?
How do I buy crypto with Ramp Network?
You can complete your Ramp Network crypto purchase in Exodus Mobile, Exodus Desktop, and Exodus Web3 Wallet.
Mobile
In Exodus Mobile, tap the Buy & Sell icon.
a) On the Buy tab, b) select the crypto you want to buy.
a) Tap to enter the amount you want to buy, or b) use the slider to choose from preset amounts.
The amount entered is in the same fiat currency set for your wallet. However, if that currency isn’t supported, a different one is automatically selected: How do I change the fiat currency?
Choose a) a payment method and b) a third-party fiat API provider (if available). Then, c) tap Continue.
For more information about choosing a different third-party fiat API provider, see: How do I select a different third-party fiat API provider?
Review the order details. Tap Proceed and follow the instructions on the screen.
You will be prompted to enter your payment details and verify your identity. All users, regardless of the amount spent, are required to provide basic identifying information, including full legal name.
You may be asked to perform additional verification depending on the amount of crypto you buy. For more information, see Ramp Network's article: What are the KYC limit requirements on Ramp Network?
Review your order details on the order confirmation screen. When ready, tap Buy Now.
And that's it! You'll receive an order confirmation email from Ramp Network, and your crypto will generally arrive between 5-20 minutes.
Ramp Network will save your information to streamline future purchases. If you would like to have your data removed, you can contact Ramp Network’s support team.
Desktop
In Exodus Desktop, click the Buy & Sell icon.
a) Click Buy Crypto, and b) select the currency you want to pay with. c) Enter the amount, and d) select the crypto you want to buy.
Next, a) choose your desired payment method and b) third-party fiat API provider (if available). When you're ready, c) click Continue.
For more information about choosing a different third-party fiat API provider, jump to: How do I select a different third-party fiat API provider?
Review the order details. Click Proceed and follow the instructions on the screen.
You will be prompted to enter your payment details and verify your identity. All users, regardless of the amount spent, are required to provide basic identifying information, including full legal name.
You may be asked to perform additional verification depending on the amount of crypto you buy. For more information, see Ramp Network's article: What are the KYC limit requirements on Ramp Network?
Review your order details on the confirmation screen. When ready, click Buy Now.
And that's it! You'll receive an order confirmation email from Ramp Network, and your crypto will generally arrive between 5-20 minutes.
Ramp Network will save your information to streamline future purchases. If you would like to have your data removed, you can contact Ramp Network’s support team.
Web3 Wallet
In Exodus Web3 Wallet, you can purchase crypto on all supported networks.
In Exodus Web3 Wallet, click the Buy & Sell icon.
Select a) Buy, and b) enter the amount you want to purchase. Next, c) select the crypto you wish to purchase.
The amount entered is in the same fiat currency set for your wallet. However, if that currency isn’t supported, a different one is automatically selected: How do I change the fiat currency?
Next, a) choose your desired payment method and b) third-party fiat API provider (if available). When you're ready, c) click Continue.
For more information about choosing a different third-party fiat API provider, jump to: How do I select a different third-party fiat API provider?
Review the order details. Click Proceed and follow the instructions on the screen.
You will be prompted to enter your payment details and verify your identity. All users, regardless of the amount spent, are required to provide basic identifying information, including full legal name.
You may be asked to perform additional verification depending on the amount of crypto you buy. For more information, see Ramp Networks's article: What are the KYC limit requirements on Ramp Network?
Review your order details on the confirmation screen. When ready, click Buy Now.
And that's it! You'll receive an order confirmation email from Ramp Network, and your crypto will generally arrive between 5-20 minutes.
Ramp Network will save your information to streamline future purchases. If you would like to have your data removed, you can contact Ramp Network’s support team.
How do I select a different third-party fiat API provider?
In Exodus, you can buy crypto with various third-party fiat API providers, depending on the crypto you are buying, your region, and local crypto regulations.
Follow the steps below to choose a different third-party fiat API provider if available.
Mobile
First, a) select the crypto and amount you want to buy, and then b) select your payment method. If multiple third-party fiat API providers support the selected payment method, c) you can tap on the third-party fiat API provider icon to view all available options.
Choose from any of the available third-party fiat API providers listed.
Desktop
First, a) select the payment method. If multiple third-party fiat API providers support that payment method, b) the third-party fiat API provider will be underlined. Click it to see your options.
Choose between third-party fiat API providers based on availability.
Web3 Wallet
First, a) select the payment method. If multiple third-party fiat API providers support that payment method, b) the third-party fiat API provider will be underlined. Click it to see your options.
Choose between third-party fiat API providers based on availability.
Ramp Network orders
How do I find my Ramp Network order ID?
When contacting Ramp Network, please provide your order ID. You can find it in your order history in Exodus. For a guide on how to find it, visit: How do I view my order ID and history?
Your confirmation email after you complete your order also contains a link to your order details, including the order ID.
After completing your order, you will receive a confirmation email from Ramp Network. Open that email, then tap Transaction Receipt.
Your order ID will be in the top left corner.
Why isn't my order going through?
Generally, your crypto will arrive between 5-20 minutes.
Some transactions may take a few hours to complete. This could happen if it's your first purchase, because Ramp Network may need to conduct additional checks.
However, some factors could prevent your payment, which may stop your crypto from arriving.
Ensure your payment was completed:
First, check that your payment wasn't rejected for any reason.
After completing your order, you should receive a confirmation email. If you don’t see it, check your inbox and spam folder.
If your payment was rejected, you may need to contact your bank or card provider:
Your bank or card provider may place a temporary hold (pre-authorization) on your funds, even if the payment was rejected. This isn't a charge, and usually, your bank or card provider will automatically release the funds after a set period.
Ensure your Exodus wallet is synced to the blockchain:
If your payment went through, and it's been longer than 5-20 minutes, and you still haven't received your crypto, check that your wallet is synced to the blockchain.
Refresh your wallet's connection to the blockchain: How do I refresh my wallet?
Update your wallet to the latest version of Exodus: How do I update Exodus?
If your transaction has been stuck for a few hours and there's no clear action to take, contact Ramp Network Support.
How do I contact Ramp Network Support?
You can contact Ramp Network's support team via chat from either a mobile browser or a desktop browser.
When contacting Ramp Network, please provide your order ID so they can help you faster: How do I find my Ramp Network order ID?
For more information on contacting Ramp Network, visit: Customer Support and Complaints Handling Policy.
Find Ramp Network's Terms of Service here: Ramp Network Global Terms of Service.
Make sure to only contact Ramp Network through their official help center: Ramp Network Support Center.
Mobile browser
Visit the Ramp Network Support Center, then tap the chat icon in the lower right-hand corner.
Tap Send us a message to start a conversation with Ramp Network's support team.
If no option to send a message appears, Ramp Network chat support is unavailable. In this case, you can send an email to [email protected].
Desktop browser
Visit the Ramp Network Support Center, then click the chat icon in the lower right-hand corner.
Click Send us a message to start a conversation with Ramp Network's support team.
If no option to send a message appears, Ramp Network chat support is unavailable. In this case, you can send an email to [email protected].
