What is Banxa, and how does Banxa work in Exodus? Everything you need to know about how to buy crypto with Banxa in Exodus!
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In this article:
What is Banxa?
Banxa is a service that allows you to buy cryptocurrency using debit cards, bank transfers (Australia), and Interac e-transfers (Canada).
Buying crypto with Banxa in Exodus is available in Exodus Mobile for users located in Australia and Canada.
In Exodus, when you buy crypto with Banxa, your wallet connects to Onramper, which routes you to Banxa.
Onramper is an aggregator for crypto purchases. It allows you to connect Exodus with Banxa to complete the purchase.
At this time, Exodus does not support selling crypto through Banxa or Onramper. To sell your crypto, please see our guide: How do I sell crypto using MoonPay in Exodus?
Onramper and Banxa are third-party platforms. As such, Exodus cannot guarantee the performance of their products/services or that the steps shown and the information provided will always be accurate.
Banxa FAQs
Where is Banxa available?
Buying crypto with Banxa is currently available for users in Australia and Canada.
Which cryptocurrencies are available for purchase through Banxa?
To see a list of available cryptocurrencies that you can purchase through Banxa, visit their website: Supported Cryptocurrencies and Blockchains.
Only Banxa assets supported by Exodus can be purchased. If a cryptocurrency does not show as an option to purchase in your Exodus wallet, then it is not available.
Custom tokens are not available to purchase through Banxa.
Which payment types can I use?
Banxa accepts the payment methods below:
Apple Pay - (only on iOS devices)
Bank transfer (Australia)
Debit card
Interac e-Transfer (Canada)
What are the fees for buying crypto?
Fees will change in response to market conditions.
When buying crypto, fees are included in the total amount shown before completing the purchase.
Banxa also includes a network transaction fee to cover transaction costs. This fee goes to the blockchain miners or validators. You can read more about transaction fees here: What are transaction fees?
To see your fees, on the order payment screen, a) tap the arrow located under the order summary to b) reveal the fees.
What are the order limits?
Currently, there are no advertised order limits for Banxa. The exact order limit will vary depending on your location and payment method.
For more information, visit: Banxa's article: Is there a minimum and maximum order value?
How do I buy crypto with Banxa?
You can buy crypto with Banxa in Exodus Mobile.
Mobile
In Exodus Mobile, tap the Buy & Sell icon.
a) On the Buy tab, b) select the crypto you want to buy.
a) Tap to enter the amount you want to buy, or b) use the slider to choose from preset amounts.
The amount entered is in the same fiat currency set for your wallet. However, if that currency isn’t supported, a different one is automatically selected. Banxa supports purchases in AUD (Australian Dollar) or CAD (Canadian Dollar): How do I change the fiat currency?
Choose a) a payment method and b) a third-party fiat API provider (if available). Then, c) tap Continue.
For more information about choosing a different third-party fiat API provider, jump to: How do I select a different third-party fiat API provider?
You will be routed to Banxa via Onramper, where you will need to complete identity verification. a) Enter your email address, b) check the terms and conditions, and then c) tap Submit my verification.
All users, regardless of the amount spent, are required to go through the verification process. If you previously purchased with Banxa and completed verification, it will remember your details. In that case, after entering your email and the verification code sent to your email, you're taken directly to the payment steps.
Lastly, you can a) confirm your purchase details on the payment screen. When you're ready, scroll down and b )tap Submit payment.
And that's it! You'll receive an order confirmation email from Banxa, and your crypto will generally arrive between 5-20 minutes.
Banxa will save your information to streamline future purchases. If you would like to have your data removed, you can contact Banxa's support team.
How do I select a different third-party fiat API provider?
Depending on the crypto you are buying, your region, and local crypto regulations, different third-party fiat API providers may be available to you.
Mobile
First, a) select the crypto and amount you want to buy, and then b) select your payment method. If multiple third-party fiat API providers support the selected payment method, c) you can tap on the third-party fiat API provider icon to view all available options.
Choose from any of the available third-party fiat API providers listed.
Banxa orders
Why isn't my order going through?
Generally, your crypto will arrive between 5-20 minutes.
Some transactions may take a few hours to complete. This could happen if it's your first purchase, because Banxa may need to conduct additional checks.
However, some factors could prevent your payment from going through, which may stop your crypto from arriving.
Ensure your payment was completed:
First, check that your payment wasn't rejected for any reason.
After completing your order, you should receive a confirmation email with your order ID. If you don’t see it, check your inbox and spam folder.
If your payment was rejected, you may need to contact your bank or card provider:
Your bank or card provider may place a temporary hold (pre-authorization) on your funds, even if the payment was rejected. This isn't a charge, and usually, your bank or card provider will automatically release the funds after a set period.
Ensure your Exodus wallet is synced to the blockchain:
If your payment went through, and it's been longer than 5-20 minutes, and you still haven't received your crypto, check that your wallet is synced to the blockchain.
Refresh your wallet's connection to the blockchain.
If you're on an older version of the wallet, update to the latest version of Exodus.
If your transaction has been stuck for a few hours and there's no clear action to take, contact Banxa Support.
How do I find my Banxa order ID?
When contacting Banxa, please provide your order ID. You can find it in your order history in Exodus. For a guide on how to find it, visit: How do I view my order ID and history?
The order ID can also be found in your confirmation email after you complete your order.
How do I contact Banxa Support?
If you encounter any issues while using Banxa, you may need to contact Banxa's support team.
You can contact Banxa's support team through their support portal: Submit a Banxa ticket.
You can also find help and answers to common issues in their FAQ: Banxa knowledge base. You can find Banxa's Terms and Conditions here: Banxa customer terms and conditions.
Make sure to only contact Banxa through their official support portal: Submit a Banxa ticket.
Mobile browser
Go to Banxa's support portal: Submit a Banxa ticket. After a) filling in the request details, b) tap Submit to start a ticket.
Desktop browser
Go to Banxa's support portal: Submit a Banxa ticket. After filling in a) the request details, b) click Submit to start a ticket.
