How do I buy crypto using Sardine in Exodus?

Everything you need to know about buying crypto in Exodus using Sardine!

In this article:

What is Sardine?

Sardine is a fiat on-ramp service for US customers to buy crypto with a bank transfer or a debit card. 

Sardine is available in Exodus Web3 Wallet and Exodus Mobile. 

Looking to sell crypto? This is available through MoonPay, and you can see our guide here: How do I sell crypto using MoonPay in Exodus?

Which cryptocurrencies can I buy through Sardine?

You can buy these cryptocurrencies using Sardine in Exodus Web3 Wallet and Exodus Mobile from the US:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Solana (SOL)
  • Tether (USDT) - ERC20
  • USD Coin (USDC) - ERC20 - Polygon - Solana

How do I buy crypto with Sardine?

Sardine is available in Exodus Web3 Wallet and Mobile for US customers. With Sardine in Exodus, you can buy crypto with a bank transfer or debit card.

Web3 Wallet

1
In Exodus Web3 Wallet, click the Buy & Sell Crypto icon.

2
On the Buy & Sel l screen, select Buy Crypto.

Selling crypto is available with MoonPay. To learn more, visit: How do I sell crypto using MoonPay in Exodus?

On the Buy Crypto screen, a) select the currency you want to use, b) enter the amount you would like to purchase, then c) select the cryptocurrency you wish to purchase and d) choose your desired third-party fiat API provider (if available). When ready, e) click Continue.

For more information about choosing a third-party fiat API provider, jump to: How do I select a third-party fiat API provider?

5
Your browser will open a page with your order. Click Continue.


6

a) Log in or sign up using your US phone number, then b) click  Continue.

If you are a returning customer, you can skip to step 14.

7
If you are using Sardine for the first time, a) enter your personal information, b) then click Continue.

8
a) Enter your address and b) click Create Account.

9
a) Enter your Social Security Number, then b) click Continue to Payment.

10
You can buy crypto with a bank transfer or debit card. To select your payment method, a) click Change payment method. For this guide, we'll pay by bank transfer. When you have selected your desired payment method, b) click Continue. 

11
To continue, agree to Plaid's End User Privacy Policy by clicking Continue.

12
Search for your bank and click on it.

13
To continue, click Allow.

14
This is the final screen before your purchase is processed. Here, you can review the amount as well as any fees that will be charged. If all the details are correct, tap Continue.

15
Once your purchase is processed, you'll see a confirmation screen, and your crypto will be on the way to your wallet. Click Continue.

And that's it! You will receive a confirmation email from Sardine with the details of your purchase. Your crypto should generally arrive between 5-20 minutes, depending on network traffic.

Your information will be saved with Sardine, making future purchases faster and easier. If you would like to have your data removed, you can always contact Sardine's support team.

Mobile

1
In Exodus Mobile, tap the Buy & Sell Crypto icon.

2

Tap Buy Crypto.

Selling is currently unavailable with Sardine, but it's available with MoonPay. To learn more, visit: How do I sell crypto using MoonPay in Exodus?

3

Next, a) tap Bank Transfer if you wish to process your purchase with a bank transfer, or b) tap Debit Card if that's your preferred payment method.

Purchasing crypto using Apple Pay is not available with Sardine, but it's available with Ramp and Moonpay. 

On the Buy Crypto screen, a) enter the USD amount you would like to pay, then b) select the cryptocurrency you wish to buy. If available, c) choose your desired third-party fiat API provider. When ready, d) tap Continue.

For more information about choosing a different third-party fiat API provider, jump to: How do I select a third-party fiat API provider on Mobile?

5
Your browser will open a page with your order. Tap Continue.

6
a) Log in or sign up using your US phone number, then b) tap Continue.

If you are a returning customer, you can skip to step 14.

7
If you are using Sardine for the first time, a) enter your personal information, b) agree to the Terms, Privacy Policy, and Services Agreement by tapping the checkboxes, then c) tap Continue.

8
a) Enter your address and b) tap Create Account.

9
a) Enter your Social Security Number, then b) tap Continue to Payment.

10
You can buy crypto with a bank transfer or debit card. To select your payment method, a) tap Change payment method. For this guide, we'll pay by bank transfer. When you have selected your desired payment method, b) tap Continue.

11
To continue, agree to Plaid's End User Privacy Policy by tapping Continue.

12
Search for your bank and tap on it.

13
To continue, tap Allow.

14
This is the final screen before your purchase is processed. Here, you can review the amount as well as any fees that will be charged. If all the details are correct, tap Continue.

15
Once your purchase is processed, you'll see a confirmation screen, and your crypto will be on the way to your wallet. Tap Continue.

And that's it! You will receive a confirmation email from Sardine with the details of your purchase. Your crypto should generally arrive between 5-20 minutes, depending on network traffic.

Your information will be saved with Sardine, making future purchases faster and easier. If you would like to have your data removed, you can always contact Sardine's support team.

What payment types can I use with Sardine?

With Sardine in Exodus Web3 Wallet and Mobile, you can use bank transfers and debit cards to purchase crypto.

For debit cards, Sardine supports Visa, Mastercard, American Express, and Discover.

Purchasing crypto with Sardine is available for US customers. If you are not located in the US, you can buy crypto through MoonPay or Ramp, depending on your location.

How do I select a third-party fiat API provider?

In Exodus, you can buy crypto with either Ramp, MoonPay, or Sardine, depending on your region and local crypto regulations.

In some cases, you have the option to select a third-party fiat API provider.

You will see the option to choose your third-party fiat API provider if:

  • The best price is available through the other provider, but you haven't completed KYC with them.
  • You haven't completed KYC with either provider.

You won't see the option to choose your third-party fiat API provider if:

  • You have KYC'd with all providers. In this case, you'll only see the provider with the best rate.
  • You have completed KYC with the provider that has the best rate.

You can follow the below steps to choose between Ramp, MoonPay, or Sardine if the option is available.

Selecting a payment provider is available in Exodus Web3 Wallet and Mobile.

Web3 Wallet

1
If you have the option to select a third-party fiat API provider, you will see an arrow next to the rate and provider name. Click it to change the third-party fiat API provider.

2
From here, you are able to choose between Ramp and MoonPay, or Sardine if available.

For more information on purchasing crypto using MoonPay, please see our article: How do I buy crypto using MoonPay in Exodus?

For more information on purchasing crypto using Ramp, please see our article: How do I buy crypto using Ramp in Exodus?

To go back to Step 3, How do I buy crypto with a credit or debit card? Web3 Wallet, click here.

Mobile

1
If you have the option to select a third-party fiat API provider, you will see an arrow next to the rate and provider name. Tap it to change the third-party fiat API provider.

2
From here, you are able to choose between Ramp and MoonPay, or Sardine if available.

For more information on purchasing crypto using MoonPay, please see our article: How do I buy crypto using MoonPay in Exodus?

For more information on purchasing crypto using Ramp, please see our article: How do I buy crypto using Ramp in Exodus?

To go back to Step 4, How do I buy crypto with a credit or debit card? Mobile, click here.

What are the fees for buying crypto with Sardine?

When making a purchase through Sardine, any fees you pay will always be included in the total amount shown on the purchase screen.

Sardine includes a network fee to cover transaction costs, as well as a processing fee. The network fee goes to the miners or validators of that blockchain, not Sardine. You can read more about how network transaction fees work in our Knowledge Base article.

If you choose to pay $100 USD, that is all you will be charged.

You can see any fees on the order confirmation screen before submitting an order:

Fees may change in response to market conditions.

How do I find my Sardine order ID?

If you have a question about your purchase and need to reach out to Sardine's support team, you can give them your order ID to help them help you faster. Here's how to find it.

After completing your order, you should receive an email with the subject line Checkout. Open that email to see your purchase details, including your order ID.

Why isn't my order going through?

Generally, your crypto should arrive between 5-20 minutes.

However, some factors could prevent your payment from going through, which may stop your crypto from arriving.

Ensure your payment was completed

The first thing you should do is ensure that your payment wasn't rejected for any reason.

  • At the end of the transaction process, you should have received a link to the transaction summary. This will also provide you with a status that may indicate if your payment was rejected.
  • If your payment was rejected, you may need to contact your bank

Ensure your Exodus wallet is synced to the blockchain

If your payment went through, and it's been longer than 5-20 minutes, and you still haven't received your crypto, you will want to ensure that your Exodus wallet is syncing properly to the blockchain.

If the above steps do not resolve your issue, you can email Sardine's support team at [email protected].

What are the order limits for using Sardine?

Sardine uses a data-driven approach to determine purchase limits. These limits are recalculated on a weekly or monthly basis and are designed to add an extra layer of security.

While the specifics of maximum limits aren't shared because they are constantly changing, the minimum order for buying crypto with Sardine in Exodus Mobile is $50.

Where is Sardine available?

Sardine is available throughout most of the U.S. However, Sardine is unavailable in Hawaii and New York.

How do I contact Sardine support?

You can contact Sardine to address any issues you encounter by sending an email to Sardine's support team: [email protected].

You can also contact Sardine's support team directly through the in-app integration. Here's how:

Web3 Wallet

1
In Exodus Web3 Wallet, click the Buy & Sell Crypto icon.

2
Click Buy Crypto.

3
a) Make sure Sardine is selected as the third-party fiat API provider, then b) click Continue.

4
Click the Menu icon in the top right corner.

5
Click Support.

6
a) Enter your name, b) email address, and c) message. When you're ready, d) click Continue. You will hear back from Sardine's support team soon!

Mobile

1
In Exodus Mobile, tap the Buy & Sell Crypto icon.

2
Tap Buy Crypto.

3
Next, tap Bank Transfer.

4
a) Make sure Sardine is selected as the third-party fiat API provider, then b) tap Continue.

5
Tap the Menu icon in the top right corner.

6
Tap Support.

7
a) Enter your name, b) email address, and c) message. When you're ready, d) tap Continue.

8
You will hear back from Sardine's support team soon! To exit, tap Continue.

Why am I being asked to verify my identity?

When using Sardine, you may be asked to verify your identity by submitting a copy of a valid ID, such as a passport or driver's license, as well as a photo of yourself. This is an extra layer of security that makes sure no one else is using your account.