Troubleshooting

Fix-it guides for the DIY'er

24 articles

How do I refresh my wallet?

If your wallet is out of sync you may have issues with sending, swapping, or seeing the correct balance. Learn how to refresh your wallet.

How do I send my Safe Report to Exodus Support?

Your Exodus Safe Report can help Exodus Support troubleshoot wallet issues. Learn how to send your Safe report to Exodus Support.

What can I do if assets from a transaction are missing?

Is your asset not showing at its destination? Learn how to check your transaction and troubleshoot missing crypto.

What can I do if my Bitcoin transaction is stuck pending?

Everything you need to know if your Bitcoin transaction is stuck pending. Learn how to accelerate a stuck Bitcoin transaction.

How do I delete my wallet and start over?

Everything you need to know about deleting your Exodus wallet and starting over. Learn how to delete Exodus and start over.

Network or connection issues troubleshooting guide

How to troubleshoot if your Exodus wallet can't connect to the internet. How to troubleshoot network or connection issues on your device.

How do I open the developer menu?

This guide will show you how to open the developer menu in Exodus Desktop if Exodus support ever requests you to open the developer menu.

What if I can't open Exodus on Windows?

Learn how to troubleshoot your Exodus wallet if you can't open Exodus Desktop on Windows.

How do I export my xpub or zpub?

With the extended public key (xpub or zpub), you can view all your addresses and transaction history for UTXO-based assets such as Bitcoin.

How do I take a screenshot or screen recording?

How to take a screenshot of Exodus. When contacting Exodus support, it can be useful to send a screenshot of any problems you may have.

How do I rescue an overwritten wallet?

How to rescue an overwritten Exodus Mobile or Desktop wallet if you have access to an archived backup of your Exodus wallet.

Why am I getting an error message 'cannot connect to P2P network'?

Find information on the 'cannot connect to P2P network' error. Learn more about how to troubleshoot the P2P network error.

How do I move my assets out and leave Exodus?

Everything you need to know about moving your assets out of your Exodus wallet if you no longer wish to use it.

Troubleshooting VeChain (VET)/VeThor (VTHO) issues in Exodus

How to recover VET if you have sent VET on an unsupported network to your VET address, or if you have sent VET to an unsupported address.

How do I recover Bitcoin Cash (BCH) sent to the wrong address?

It's possible to send Bitcoin Cash to your Bitcoin or Bitcoin SV address by mistake. This guide will help you to recover those funds.

Cronos network troubleshooting

Learn how to recover Cronos tokens if you have sent unsupported tokens to Exodus Desktop or Trezor via the Cronos network.

How do I recover Bitcoin (BTC) sent to the wrong address?

How to recover your Bitcoin if you accidentally sent Bitcoin to your Exodus Bitcoin Cash or Exodus Bitcoin SV address.

How do I recover Bitcoin SV (BSV) sent to the wrong address?

It's possible to send Bitcoin SV to your Bitcoin address by mistake. Learn how to recover Bitcoin SV.

Troubleshooting KuCoin Community Chain (KCC) issues in Exodus

Learn how to recover KuCoin Community Chain (KCC) tokens if you accidentally sent unsupported KCC tokens to Exodus.

How do I import my Bitcoin SV wallet into Electrum SV?

Everything you need to know about how to import your Exodus Bitcoin SV (BSV) wallet into the Electrum SV wallet.

How do I recover Bitcoin ordinal NFTs sent to Exodus?

Everything you need to know about recovering unsupported Bitcoin ordinal NFTs sent to Exodus.

How do I import my Bitcoin wallet into Electrum?

Electrum is an open-source Bitcoin wallet that contains additional features. Learn how to access your Exodus Bitcoin (BTC) with Electrum.

Troubleshooting Ethereum (ETH)/Ethereum Classic (ETC) issues in Exodus

Learn and find information on common issues with your Ethereum (ETH) and Ethereum Classic (ETC).

Troubleshooting Solana (SOL) issues in Exodus

Having Solana (SOL) troubles? If you are having issues with SOL or SPL transactions, SPL token balances, or an error sending SOL, find answers here.

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