How do I contact Exodus Support?

Whether you are having trouble with your wallet, are new to crypto and would like to learn more, or have feedback and suggestions for us, we are always happy to help! These are all the official channels to get in touch with Exodus.

Need a crypto wallet that gives you full control of your assets? You can download Exodus here.

Exodus does not offer support via phone or Telegram.

Exodus staff will NEVER ask for sensitive information, including secret recovery phrases, private keys, passwords, or sync QR codes.

In this article:

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In-app support - Email

Mobile

You can get in touch with Exodus Support via the in-app Support screen. Here's how:

1
a) Tap the Profile icon in the lower right corner of your screen, then b) tap Support.

2
Next, tap Contact Us.

3
Tap the What can we help you with? dropdown menu.

4
Select the topic that best describes what you need help with.

5
If you selected the Did not receive crypto or Cannot exchange crypto, you will be given the option to select the asset you are having trouble with. Tap Select Asset and search for the asset you are having trouble with, then tap on the asset to select it.

6

Next, a) enter your email address and b) a description of your issue. If your wallet is encountering an error, you can also attach your wallet's Safe Report. To send us a copy of your Safe Report, c) toggle on Include a Safe Report. Take a moment to review everything, then d) tap Send.

To learn more about what information is contained in a Safe Report, visit the article: What information does my Safe Report contain?

Desktop

You can get in touch with Exodus Support via the in-app Support screen. Here's how:

1
Click on the Support icon.

2
From the Help page, click  Email Support to open the contact form for Exodus Support.

3
Click the What can we help you with? dropdown menu.

4
Select the topic that best describes what you need assistance with.

5

Next, a) enter your email address and b) a description of your issue. If your wallet is encountering an error, you can also attach your wallet's Safe Report. To send us a copy of your Safe Report, c) toggle on Include a Safe Report. Take a moment to review everything, then d) tap Send.

To learn more about what information is contained in a Safe Report, visit the article: What information does my Safe Report contain?

6
You will be asked to confirm your email address is correct so that you will receive our response. After checking that your email address is correct, click Confirm.

Web3 Wallet

You can get in touch with Exodus Support via the in-app Support screen. Here's how:

1
a) Click on the Profile icon in the lower right corner of your Web3 Wallet, then b) click Support.

2
Next, click on Contact Us.

3
Click on the What can we help you with? dropdown menu.

4

Select the topic that best describes what you need help with.

5

Next, a) enter your email address and b) a description of your issue. If your wallet is encountering an error, you can also attach your wallet's Safe Report. To send us a copy of your Safe Report, c) click the checkbox next to  Include a Safe Report. Take a moment to review everything, then d) tap Send.

To learn more about what information is contained in a Safe Report, visit the article: What information does my Safe Report contain?

From the Support screen, you can also access our Knowledge Base and Status page.

Email

The official Exodus Support email is: [email protected]

Email is the fastest response time since we have a 24/7 worldwide support team to respond to emails. For the absolute fastest way to a resolution, please include the following information:

Email checklist

1

Make sure to enter your own email address correctly so you will receive our response.

2

Include as much information as possible. The more, the better!

  • As much detail as possible about the issue you've encountered
  • Any assets involved with your issue
  • Any platforms you've interacted with
  • Any other information you think may be useful
3

For any issues with a transaction, please provide the following:

  • The asset and network involved 
  • The transaction ID (If you sent the transaction from a different platform, the transaction ID will be there)
  • If you're receiving or sending assets with your Exodus wallet
4

If you have any issues involving the Exodus Swap, please provide the following information:

  • Your order ID
  • The asset you're trying to swap and the asset you'd to receive
  • Check the Exodus status page to see any assets that are currently unavailable to swap
5

If there is something wrong with your Exodus wallet, then please provide your Safe Report.

Exodus Support+

What is Exodus Support+?

If you'd like more personalized assistance than our support team can provide over email, you can book a 1:1 Zoom call with Exodus Support+.

Here are a few examples of what you can get help with:

  • Getting started with your Exodus wallet
  • Best practices to keep your crypto safe and secure
  • Staking for passive income
  • Sending and receiving crypto
  • Connecting to a Web3 app

To learn more, visit the Exodus Support+ page. To book a call, you can follow the instructions below. 

How do I book an Exodus Support+ call?

1
Go to the Exodus Support+ page. Scroll down and a) fill in your details, then b) click Sign up.

2
After entering your information, you'll see a confirmation screen. Exodus Support will follow up with you by email.

3
After receiving the email from Exodus Support, click the link provided to schedule your call in Calendly.
4
In Calendly, make sure the correct time zone is selected, then select a date and time that works for you.

5

a) Double check the date, time, and timezone are correct. b) Enter your name and email address. c) To help us prepare for your call, please share what you would like assistance with. To purchase and book your call, d) enter your credit or debit card details. When you are ready, e) click Schedule Event.

Currently, only payments with a debit or credit card are supported.

 When you have scheduled your call, you'll receive a confirmation email from Calendly. You can prepare for your call by following the steps in the guide: How do I join an Exodus Support+ call?

Ahead of your call, Calendly will send you an email reminder. After your call, Exodus Support will send you a summary of topics covered.

X (formerly Twitter)

X:

Follow us on X (Twitter) to stay up to date with Exodus products and news! For your security and privacy, we are unable to assist with sensitive wallet-specific issues through X. If you would like more in-depth support, please send us an email.

Facebook

Facebook: https://www.facebook.com/exodus.io/

Join our growing Facebook community to keep up with Exodus products and news. For your security and privacy, we are unable to assist with wallet-specific issues through Facebook. If you would like more in-depth support, please send us an email.

Phone support is not available

Exodus does not offer support via telephone. It is important to note that while numbers listed as "Official Exodus Support" are often posted and shared on the internet, these are scams attempting to steal your funds.

Exodus staff will NEVER ask for sensitive information, including passwords, private keys, or secret recovery phrases.

Telegram support is not available

Exodus does not offer support via Telegram. It is important to note that there are many fake Exodus Telegram channels which are scams attempting to steal your funds.

Exodus staff will NEVER ask for sensitive information, including secret recovery phrases, private keys, or sync QR codes.

Exodus is not affiliated with any third-party platforms, external links, or any other third-party resources mentioned in this article. As such, Exodus cannot guarantee the performance of third-party products or services, or that the steps shown and the information provided will always be accurate.

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